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Online Spatio-Temporal Demand Supply Matching

School of Information Systems The rapid growth of cities in developing world coupled with the increase in rural to urban migration, led to cities being identified as the key actor for any nation’s economy. Shared mobility has transformed many global cities by improving efficiency and enhancing transportation accessibility. The fast paced innovations in internet technologies have enabled shared mobility to become an integral part of life of people in cities. The mismatch between the demand and supply of these shared mobility resources has a direct impact on people’s life as apart from causing inconvenience to people, it can also contribute towards increasing pollution and congestion on the road by leading to extensive usage of private vehicles.. Thus in my dissertation, I focus on developing solution strategies for these real-time (online) spatio-temporal demand supply matching problems which can enhance the service quality of shared mobility resources by considering expected future demand. To make better sequential and connected decisions… Subtitle: PhD Dissertation Defense by Meghna LOWALEKAR. Contact: sisseminar@smu.edu.sg. Speaker Details: Meghna LOWALEKAR PhD Candidate School of Information Systems Singapore Management University , Meghna Lowalekar is a Ph.D. candidate in School of Information Systems, Singapore Management University. She is working under the supervision of Associate Professor Pradeep Varakantham from SMU and Professor Patrick Jaillet from MIT. She received her B.Tech. & M.S in Computer Science & Engineering from IIIT, Hyderabad, India. Prior to joining the PhD program, she has also worked as a software engineer in… RSVP: . Reserve a seat: https://forms.office.com/Pages/ResponsePage.aspx?id=ynmKyZpakUeiQ_Bq_WdGTejbEKPlArBJhZomj91naG9UMDhROFdHWlpMUE9VVzkxRk9CSTBNSzM0US4u. Type: Seminars & Workshops. Subject: Information Technology & Systems. Audience: Academic Community. Public. Friday, June 5, 2020, 8:30 AM – 9:30 AM. This is a virtual seminar. Please register by 3 June, the webex link will be sent to those who have registered on the following day. For more info visit sis.smu.edu.sg.

[WEBINAR] What Lawyers Need to Know about Taxes

SMU Law Academy RSVP: . Type: Lectures. Seminars & Workshops. Webinar & Online Learning. Subject: Law. Audience: Professionals. Public. Practice Area: Tax. Training Levels: Intermediate – Some prior knowledge. Friday, June 5, 2020, 2:30 PM – 3:45 PM. This programme will be conducted as a live webinar. For more info visit law.smu.edu.sg.

AI-Driven Automation of Complex Knowledge Processes

Public Events Dr. Guillermo Infante is the Chief Technology Officer of TAIGER, a global Artificial Intelligence company. In this webinar seminar, he will share his knowledge and the pioneering work he has done on Knowledge Process Optimization and how advanced AI-engineered information access and extraction solutions can help companies to optimize operational efficiencies, reducing costs, and human risks. Contact: mitb@smu.edu.sg. Speaker Details: Dr. Guillermo Infante CTO, TAIGER   , Guillermo Infante is the Chief Technology Officer of TAIGER, a global Artificial Intelligence company headquartered in Singapore with offices in five other countries across Europe, America and Asia-Pacific. He leads the technology team to develop cognitive solutions that help organizations to optimize operational efficiencies. With over a decade in the computer science and software engineering fields, Guillermo drives research and development projects with… RSVP: . Reserve a seat: https://eventregistration.smu.edu.sg/d/jnqg58/. Type: Information Sessions. Seminars & Workshops. Talks & Forums. Subject: Information Technology & Systems. Analytics for Business, Consumer & Social Insights. Innovation & Entrepreneurship. Learning & Professional Development. Operations Management. Organisational Behaviour. Audience: Public. Professionals. Friday, June 5, 2020, 5:00 PM – 6:00 PM. Online This event will be conducted virtually via Webex. Please register for the session by completing the event registration form. The Webex meeting link and login details will be sent to all registrants via email after event registration. For more info visit sis.smu.edu.sg.

Pro Bono Centre Legal Clinic

Pro Bono Centre SMU Pro Bono Centre Legal Clinics are administered by the SMU Pro Bono Centre with 20 minutes one-to-one consultation provided by volunteer lawyers assisted by SMU Law students.  Criteria for free legal advice: Legal issue cannot be on a business, corporate or investment matter; , Has not sought legal advice on this issue before; , From low income or disadvantaged group Please call Pro Bono Centre hotline at +65 68281951, or email us at probonocentre@smu.edu.sg to register for the Pro Bono Centre Legal Clinic. Contact: probonocentre@smu.edu.sg. Type: Others. Subject: Law. Audience: Alumni. Current Student. Public. Friday, June 5, 2020, 6:30 PM – 8:30 PM. SMU School of Law Pro Bono Centre 55 Armenian Street, Basement 2 Singapore 179943. For more info visit pbc.smu.edu.sg.

OAR Live! Episode 3: Revolution of Real Estate with Quek Fu Jin & Jayson Ang

Office of Alumni Relations Contact: angela@smu.edu.sg. RSVP: . Type: Webinar & Online Learning. Subject: University Events. Audience: Alumni. Public. Friday, June 5, 2020, 8:00 PM – 8:30 PM. Live streaming via SMU OAR Facebook.

HR Analytics Certificate (Foundation Level) (Intake 15)

ACE SMU Academy As HR practitioners, are you able to forecast which employees are at risk of leaving? Can you help improve the organisation’s engagement level? Are you well equipped to drive better compensation and benefits design? Leading companies such as Google and Starbucks have adopted data-driven approaches to make decisions about their employees. Best Buy, an electronics retail store in the USA, found that a 0.1% increase in their employee engagement at a particular store translates into a US$100K increase in the store’s operating revenue. AT&T and Google found that, for their companies, the ability to take initiative, rather than stellar academic records from prestigious schools is a far better predictor of high performance on a job. These companies leverage on employee and other data extensively to help them make objective HR decisions. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/hr-analytics-certificate-using-analytics-improve-people-decisions-foundation-level-981. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/hr-analytics-certificate-using-analytics-improve-people-decisions-foundation-level-981. Type: Seminars & Workshops. Subject: Analytics for Business, Consumer & Social Insights. Business. Organisational Behaviour. Audience: Alumni. Professionals. Public. SMU Faculty & Staff. Monday, June 8, 2020, 9:00 AM – Tuesday, June 9, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Practitioner Certificate in Personal Data Protection (Singapore)

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/tableau-unlocking-insights-analytics-1611. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, June 8, 2020, 9:00 AM – Tuesday, June 9, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Economics Masters 1-on-1 Online Programme Consultation

MAE Infosessions For more details about the programmes please visit our website or feel free to get in touch with us over email: MSE: https://economics.smu.edu.sg/mse || mse@smu.edu.sg MSFE: https://economics.smu.edu.sg/msfe || msfe@smu.edu.sg. RSVP: . Reserve a seat: https://eventregistration.smu.edu.sg/d/bnqy6j/. Event Details: To find out more about our Economics Masters programme, we would like to invite you for a 1-1 programme consultation with our Programme Advisor. To register, please complete the online registration form and choose your preferred timeslot for the Skype meeting. Contact: mse@smu.edu.sg. Type: Information Sessions. Subject: Economics. Audience: Prospective Student. Public. Monday, June 8, 2020, 5:00 PM – 7:00 PM. For more info visit economics.smu.edu.sg.

Economics Masters 1-on-1 Online Programme Consultation

MFE Infosessions For more details about the programmes please visit our website or feel free to get in touch with us over email: MSE: https://economics.smu.edu.sg/mse || mse@smu.edu.sg MSFE: https://economics.smu.edu.sg/msfe || msfe@smu.edu.sg. RSVP: . Reserve a seat: https://eventregistration.smu.edu.sg/d/bnqy6j/. Event Details: To find out more about our Economics Masters programme, we would like to invite you for a 1-1 programme consultation with our Programme Advisor. To register, please complete the online registration form and choose your preferred timeslot for the Skype meeting. Contact: msfe@smu.edu.sg. Type: Information Sessions. Subject: Business. Economics. Finance & Financial Markets. Audience: Prospective Student. Public. Monday, June 8, 2020, 5:00 PM – 7:00 PM. For more info visit economics.smu.edu.sg.

Online Mindfulness Workshop

Office of Alumni Relations Are you experiencing challenges working from home and managing family life? Do you feel less productive, restless, distracted, irritated, or frustrated? Practising MINDFULNESS can help. Join Dr Jochen Reb, Director of the Mindfulness Initiative @ SMU, in this hands-on online workshop to explore how mindfulness can help you cope with, and perhaps even thrive on, the challenges posed by the current pandemic while working from home (#WFH). The following topics will be covered during the hands-on and interactive workshop: 1. What are some common challenges with WFH? 2. What is mindfulness and how can it help with WFH? 3. Introduction to mindfulness-based practices for WFH 4. Q&A I have never practised mindfulness before, can I still join workshop? Certainly! You and your family members are invited to the workshop! How do I access the online workshop? After registering, you will receive an email containing information about joining the online workshop. SAVE YOUR SEAT NOW! Fee(s): Free admission. Contact: alumni@smu.edu.sg. RSVP: . Type: Webinar & Online Learning. Subject: Learning & Professional Development. Audience: Alumni. Public. School/Programme: Lee Kong Chian School of Business. Tuesday, June 9, 2020, 5:00 PM – 6:00 PM. This workshop is hosted online. Upon successful registration, session details (including Meeting ID and Password) will be emailed to you.

Data Protection Principles in Asia Part 4 - Taiwan, China

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/data-protection-principles-asia-part-4-taiwan-china-2046. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, June 10, 2020, 9:00 AM – Thursday, June 11, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Digital Transformation in The Isolation Economy: Redesigning Your Business Processes for Digital Transformation

Office of Alumni Relations Digital transformation is often seem as risky, complex and expensive, i.e. not practical for SMEs, especially in the current economic climate. But is that true? Fortunately or not, current conditions have made digital transformation not just important, but essential for the survival of any company. Join SGTech and SBF as we help you understand digital transformation and break down its processes, practices, and tools to help you create the conditions for successful digital business. This webinar will cover: Introduction to Industry 4.0 and digital transformation , Causes of disruption and transformation , Myths and realities , Process redesign and tools This event will be delivered live digitally. Q&A will follow after the sharing. A selection of solution providers curated by SGTech will present their solutions from 1:15 PM. Subtitle: Redesigning Your Business Processes for Digital Transformation. Speaker Details: Organised by The Isolation Economy, SGTech, and supported by SMU Office of Alumni Relations. RSVP: . Type: Webinar & Online Learning. Subject: Information Technology & Systems. University Events. Audience: Alumni. Current Student. Public. SMU Faculty & Staff. Wednesday, June 10, 2020, 12:00 PM – 1:30 PM.

[SMU Alumni in EU/UK] Better-Connected Together: Creating True Human Connections in Times of Distance

Office of Alumni Relations As part of the Inaugural Virtual Meet-Up for SMU Alumni in Germany & EU Region As SMU celebrates its 20th anniversary, alumni like yourselves have embarked on your professional and personal journeys, some ventured beyond the shores of Singapore too. While you may be many miles away, until a decade ago it was impossible to create a true human connection without physical proximity. Today, however, web applications have erased the letters IM(possible) and created a space where, with the right approach, the power of human connections can be created and experienced even in the virtual space. The Beyond Virtual Flow is an extremely effective concept, which combines many years of experience in team building with state-of-the-art academic findings regarding leadership and followership. It is an evolutionary framework that unleashes and empowers the full collective human potential in any organisation. Join Carolina Yeo and Patrick D. Cowden for an hour of interactive session to: Learn how to create real human… Contact: mwtan@smu.edu.sg. Speaker Details: Carolina Yeo (BBM 2004) As a graduate from the pioneer batch of SMU, Carolina is an entrepreneur who spent the past 16 years driving talent management initiatives across the world. Based in Frankfurt, Germany, she founded a few companies, one of which is &ahead, a career platform that supports individuals with relaunching their careers. Patrick D. Cowden An American with more than 25 years in leadership positions at renowned international companies in Germany, Patrick is an entrepreneur, unconventional… RSVP: . Type: Webinar & Online Learning. Social & Networking. Talks & Forums. Subject: University Events. Communication & Marketing. Leadership. Audience: Alumni. Academic Community. Current Student. SMU Faculty & Staff. Wednesday, June 10, 2020, 6:00 PM – 7:15 PM. For more info visit smu.sg.

SMU MI Virtual Information Session & Alumni Sharing

Infosessions Hourly Sessions: 6.30 PM - 7.45 PM (Singapore time). RSVP: . Reserve a seat: https://postgraduate.smu.edu.sg/acton/form/11522/037c:d-0004/0/-/-/-/-/index.htm. Event Details: The SMU MSc (Innovation) is attractive to both intrapreneurs and entrepreneurs who have a keen interest in (leading) innovation and managing change. Meet the admissions team virtually to understand if you may be a good fit for the October 2020 (full-time) or January 2021 (part-time) intake. The virtual session will be hosted on Zoom. To improve security, sign in details will be sent to you an hour before the start of the event. To invite a friend, simply forward them this registration link:… Contact: min@smu.edu.sg. Type: Information Sessions. Subject: Business. Finance & Financial Markets. Audience: Prospective Student. Public. Wednesday, June 10, 2020, 6:30 PM – 7:45 PM.

SMU Professional Doctorate Virtual Information Session (Singapore)

Infosessions Hourly Sessions: 7-9 PM (Singapore time). RSVP: . Reserve a seat: https://postgraduate.smu.edu.sg/acton/form/11522/037a:d-0003/0/-/-/-/-/index.htm. Event Details: We welcome you to find out more about the Professional Doctorate programmes we have here in SMU’s Lee Kong Chian School of Business. We offer two Professional Doctorate programmes that can be completed in 4-5 years while working: PhD in Business (General Management) , Doctorate of Business Administration To invite a friend, simply forward them this registration link: https://postgraduate.smu.edu.sg/acton/form/11522/037a:d-0002/0/-/-/-/-/index.htm. Contact: lkcsbpd@smu.edu.sg. Type: Information Sessions. Subject: Business. Finance & Financial Markets. Audience: Prospective Student. Public. Wednesday, June 10, 2020, 7:00 PM – 9:00 PM.

COVID-19 Seminar Series Webinar 4: Well-Being and Law-Firm Management in Times of COVID-19

SMU Law Academy Contact: smulawacademy@smu.edu.sg. RSVP: . Type: Lectures. Seminars & Workshops. Webinar & Online Learning. Subject: Law. Audience: Alumni. Professionals. Public. Practice Area: Others/Multi‐disciplinary. Training Levels: General – Default. Include activities with mixed levels. Thursday, June 11, 2020, 2:30 PM – 4:30 PM. This event will be conducted as a live webinar. For more info visit law.smu.edu.sg.

SMU MCM Virtual Information Session & Alumni Sharing

Infosessions Hourly Sessions: 6.30 PM - 7.45 PM (Singapore time). RSVP: . Reserve a seat: https://postgraduate.smu.edu.sg/acton/form/11522/037e:d-0004/0/-/-/-/-/index.htm. Event Details: We ​​welcome ​​you ​​to ​​discover ​​how ​​the MSc in Communication Management, which focuses on the strategies of corporate communication, can ​​help take ​​your ​​career to the next level. The virtual session will be hosted on Zoom. To improve security, sign in details will be sent to you an hour before the start of the event. To invite a friend, simply forward them this registration link: https://postgraduate.smu.edu.sg/acton/form/11522/037e:d-0002/0/-/-/-/-/index.htm. Contact: mcm@smu.edu.sg. Type: Information Sessions. Subject: Business. Finance & Financial Markets. Audience: Prospective Student. Public. Thursday, June 11, 2020, 6:30 PM – 7:45 PM.

Building Winning Corporate Culture for Businesses and New Ventures

ACE SMU Academy A strong company culture is what separates successful companies from mediocre ones. In this timely and novel foundational course, participants are empowered with the wisdom and tools to design and build the foundations for a winning culture, that creates a successful company that employees love, customers adore and the industry admires. Fee(s): Please refer to https://academy.smu.edu.sg/building-winning-corporate-culture-businesses-and-new-ventures-1676. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Learning & Professional Development. Organisational Behaviour. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, June 11, 2020, 7:00 PM – Saturday, June 13, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

User Interface and Experience Web Design

ACE SMU Academy Websites are a part of our everyday lives now, but users don’t spend a lot of time thinking about how and why websites are designed the way they are. This module provides a hands-on experience for participants to rapidly design and prototype websites and web applications, while building up solid foundations in user interface (UI) and user experience (UX) principles. Fee(s): Please refer to https://academy.smu.edu.sg/financial-potential-and-risks-new-business-ideas-1711. Contact: gilbertong@smu.edu.sg. Type: Seminars & Workshops. Subject: Information Technology & Systems. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, June 11, 2020, 7:00 PM – Saturday, June 13, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

[WEBINAR] What Lawyers Need to Know about Taxes

SMU Law Academy RSVP: . Type: Lectures. Seminars & Workshops. Webinar & Online Learning. Subject: Law. Audience: Professionals. Public. Practice Area: Tax. Training Levels: Intermediate – Some prior knowledge. Friday, June 12, 2020, 2:30 PM – 3:45 PM. This programme will be conducted as a live webinar. For more info visit law.smu.edu.sg.

Pro Bono Centre Legal Clinic

Pro Bono Centre SMU Pro Bono Centre Legal Clinics are administered by the SMU Pro Bono Centre with 20 minutes one-to-one consultation provided by volunteer lawyers assisted by SMU Law students.  Criteria for free legal advice: Legal issue cannot be on a business, corporate or investment matter; , Has not sought legal advice on this issue before; , From low income or disadvantaged group Please call Pro Bono Centre hotline at +65 68281951, or email us at probonocentre@smu.edu.sg to register for the Pro Bono Centre Legal Clinic. Contact: probonocentre@smu.edu.sg. Type: Others. Subject: Law. Audience: Alumni. Current Student. Public. Friday, June 12, 2020, 6:30 PM – 8:30 PM. SMU School of Law Pro Bono Centre 55 Armenian Street, Basement 2 Singapore 179943. For more info visit pbc.smu.edu.sg.

Graduate Certificate in Digital Finance Module 1: Data and Accounting Analytics

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-digital-finance-module-1-data-and-accounting-analytics-1996. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, June 15, 2020, 9:00 AM – Tuesday, June 16, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Data Analytics for Managers

ACE SMU Academy Data analytics have been touted as the most important technology which will bring organizations to their next frontier. Many success stories have been shared on how data analytics can help organizations make better decisions, including understanding their customers better, predicting outcomes, understanding public sentiments on the social media, and optimizing resources to achieve the best results. Managers who are leading their organizations have to play the lead role in shaping the direction and planning the strategies on who, what, when, where and how should data analytics be applied in the different parts of the organization. The proposed training is designed for managers covering several topics in the Data Analytics area. The training will be conducted by the senior faculty members from the School of Information Systems, who are experts in their respective areas. Fee(s): Please refer to https://academy.smu.edu.sg/tableau-unlocking-insights-analytics-1607. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Tuesday, June 16, 2020, 9:00 AM – Wednesday, June 17, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Mindfulness-based Strategic Awareness for Decision Making and Leadership - Intake 5

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/mindfulness-based-strategic-awareness-decision-making-and-leadership-3056. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Tuesday, June 16, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Practical Financial Modelling & Valuation

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Audience: Professionals. Public. Tuesday, June 16, 2020, 9:00 AM – Wednesday, June 17, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Rewards (Compensation & Benefits) (Intake 14)

ACE SMU Academy Staff costs constitute the largest single expense item for most organisations. Faced with an increasingly competitive marketplace, shrinking margins and mounting budgetary pressures, one of the key challenges for organisations is: how do we extract maximum value, and achieve optimal effect, from every dollar spent on staff?  A significant part of the answer lies in having a comprehensive Rewards framework, aligned to corporate goals and values, integrated with the wider HR platform, and effectively managed with the objectives of driving performance and strengthening employee engagement. This module has twin goals: to provide a comprehensive understanding of the conceptual basis for effective Rewards frameworks and programmes (with emphasis on Compensation and Benefits), and impart an appreciation of the practical issues and considerations to be borne in mind when introducing Rewards interventions in real-world settings. Themes explored will include alignment, integration, engagement, ownership and communic… Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/rewards-compensation-benefits-1176. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/rewards-compensation-benefits-1176. Type: Seminars & Workshops. Subject: Business. Organisational Behaviour. Audience: Alumni. Professionals. Public. SMU Faculty & Staff. Tuesday, June 16, 2020, 9:00 AM – Wednesday, June 17, 2020, 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

SMU MHCL Virtual Information Session & Alumni Sharing

Infosessions Hourly Sessions: 6.30 PM - 7.45 PM (Singapore time). RSVP: . Reserve a seat: https://postgraduate.smu.edu.sg/acton/form/11522/0381:d-0004/0/-/-/-/-/index.htm. Event Details: The Master of Human Capital Leadership (MHCL) has been designed for the HR professional who is passionate about the subject and keen to learn from colleagues across industries. Candidates without a HR background will be considered on a case-by-case basis. Meet the admissions team virtually to understand if you may be a good fit for the October 2020 (full-time) or January 2021 (part-time) intake. The virtual session will be hosted on Zoom. To improve security, sign in details will be sent to y… Contact: mhcl@smu.edu.sg. Type: Information Sessions. Subject: Business. Finance & Financial Markets. Audience: Prospective Student. Public. Tuesday, June 16, 2020, 6:30 PM – 7:45 PM.

[Micro Workshop] The Art of Closing - Effective Tactics and Strategies to Getting a Yes

Office of Alumni Relations Much like a game of chess, closing a deal requires various strategies and tactics. However, making the right moves need not be a hair-pulling exercise if the team understands the mind game behind the moves. Learn how to be a better deal-maker and increase their closing rate. Through a mixture of guided exercises, experience-sharing and paired negotiation work, participants learn the latest techniques in negotiation, social psychology in setting the stage and most importantly, your closing rate. Limited to the first 35 registrations. About the Series The Skilled for the Future series, a collaboration between SMU Academy (SMUA) and SMU Office of Alumni Relations, features micro workshops based on some of the most popular topics taught by SMUA's sought after instructors. Conducted virtually, these are designed to be interactive, engaging and skills-focused to prepare SMU alumni for a disrupted future. Contact: mwtan@smu.edu.sg. Speaker Details: Ivan Chang (BBM 2014) Executive Chairman, Wonder Group Adjunct Teaching Mentor, SMU. RSVP: . Type: Webinar & Online Learning. Subject: Business. Communication & Marketing. Strategic Management. University Events. Audience: Alumni. Current Student. Tuesday, June 16, 2020, 7:30 PM – 9:00 PM.

Graduate Certificate in LegalTech Module 6: Digital Assets and Intellectual Property (IP) Disputes

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-legaltech-module-6-digital-assets-and-intellectual-property-ip-disputes-2681. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, June 17, 2020, 9:00 AM – Thursday, June 18, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Human Capital Management in The Isolation Economy: How Covid-19 is reshaping Human Capital Management

Office of Alumni Relations Singapore SMEs face unprecedented challenges brought on by the COVID-19 pandemic. Among other issues, business owners need to navigate a myriad of human resource and workforce challenges. How should they prepare the workforce for the re-opening of their business, when the effects of the circuit breaker measures continue to bear heavily on them? What are the critical considerations for the mid-term, as they recalibrate or make significant changes to mobilise the workforce and plan for the future? What are the essential human resource strategies they need to institute to emerge from the crisis stronger and more resilient? SGTech is partnering IHRP and SBF to organise this event, where Ms Carmen Wee, a global HR leader, will share her views on: Considerations for SMEs: Immediate priorities , The case for change: Pivoting to good HR practices , Navigating out of the current situation: Where to begin , Mid-term and beyond: Major pillars This webinar will be delivered live. Q&A will follow after the… Contact: alumni@smu.edu.sg. Speaker Details: Organised by The Isolation Economy, SGTech, and supported by SMU Office of Alumni Relations. RSVP: . Type: Webinar & Online Learning. Subject: Information Technology & Systems. Leadership. Learning & Professional Development. Organisational Behaviour. Social Sciences & Humanities. Strategic Management. University Events. Audience: Alumni. Public. Wednesday, June 17, 2020, 12:00 PM – 1:30 PM.

SMU LKCSBPG Virtual Career Workshop & Information Session "Changing Expectations - Post Covid-19"

Infosessions RSVP: . Reserve a seat: https://postgraduate.smu.edu.sg/acton/form/11522/037d:d-0030/0/-/-/-/-/index.htm. Event Details: "Changing Expectations - Post Covid-19"  The ongoing pandemic has accelerated digital transformation across companies and industries worldwide, while forcing us to change the way we work. In this workshop, you will gain insights into how both employer and employee expectations have evolved as a result of the pandemic.  Find out more about Singapore Management University's Postgraduate Career Centre, its services as well as personal touch/effort accorded to our students.  The virtual session will be… Contact: lkcsbpg@smu.edu.sg. Type: Information Sessions. Subject: Business. Audience: Prospective Student. Public. Wednesday, June 17, 2020, 7:00 PM – 8:30 PM.

Creative Concepts & New Technology Levers

ACE SMU Academy Get an insight of the development in event concepts, creative processes and looking at the right data from various platforms to determine and evaluate merits of content. Participants will also learn to identify factors that set events up for success or failure, and use analytical tools to use data to make better informed decisions. Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-event-management-entertainment-creative-concepts-new-technology-levers-4196. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Innovation & Entrepreneurship. Business. Operations Management. Audience: Professionals. Public. SMU Faculty & Staff. Wednesday, June 17, 2020, 7:00 PM – Saturday, June 20, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

(2-Day Online Workshop) Your Career Compass

Office of Alumni Relations This two-day online workshop is for anyone who wishes to have clarity of personality, career and professional development. Regardless whether you are thinking of a career switch, starting a new career or business, empower yourself to make more informed and better decisions with the skills learnt and knowledge gain from the workshop. After the workshop, you will be empowered to: Recognise your core Enneagram Type , Discover your natural talents and gifts at work , Gain insights on ways to manage your leadership blind spots , Uncover ways to become a professional with higher awareness and self mastery , Explore suitable career fit and roles in your professional development , Develop skills needed to start your own business Who should attend the online workshop? Workshop is open to alumni and students who have never taken the Enneagram Personality test before. To maximise learning, the workshop is designed for 25 participants and will be delivered via video conferencing platform, Zoom.… Subtitle: A Professional Development and Career Guidance Workshop Based on Your Enneagram Profile Type. Fee(s): *COMPLIMENTARY Fully refundable commitment fee of S$20 (excl. GST) will be initiated upon successful completion of the online workshop. Contact: alumni@smu.edu.sg. Speaker Details: Cindy Leong (BSocSc 2011) Founder & Enneagram Master Trainer Cindy is a highly sought after Enneagram Personality Coach and Corporate Trainer in Asia and is a member of the International Coach Federation (ICF) and Singapore Psychological Society (SPS)   An alumna from the Singapore Management University, she holds a degree in Psychology (Majoring in Communications) and has done in-depth research and studies in the areas of Organisational Behaviour and Gender Communications, both in Singapore and… RSVP: Registrations opening soon, . Type: Webinar & Online Learning. Subject: Learning & Professional Development. Audience: Alumni. Public. Wednesday, June 17, 2020, 7:30 PM – 9:30 PM. You'll receive a confirmation email with a unique link to join the workshop.

Advanced Certificate in Transformation through Corporate Innovation Module 1: Corporate Innovation and New Markets

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-transformation-through-corporate-innovation-module-1-corporate-innovation-and. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, June 18, 2020, 9:00 AM – Friday, June 19, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Data Protection Principles in Asia Part 1 - Singapore, Hong Kong, India

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/data-protection-principles-asia-part-1-singapore-hong-kong-india-2036. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, June 18, 2020, 9:00 AM – Friday, June 19, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Design Thinking and Innovation

ACE SMU Academy Design thinking is a human-centric, interdisciplinary approach towards innovation. The course is divided into four main aspects: design methodologies, the design itself (product/services), human attitudes and behaviours, and design contexts, where students will have an experential learning through case analyses, group exercises, and a team project. The student must be enrolled in with Temasek Polytechnic in the ELP-Specialist Diploma in Business Development in Technology offered jointly by TP and SMU. Fee(s): Please refer to https://academy.smu.edu.sg/design-thinking-and-innovation-part-temasek-polytechnics-specialist-diploma-business-development. Contact: suzannelee@smu.edu.sg. Type: Seminars & Workshops. Subject: Innovation & Entrepreneurship. Strategic Management. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, June 18, 2020, 7:00 PM – Saturday, June 27, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Foundations of Brand Storytelling

ACE SMU Academy Taught by a former Disney producer who has won 43 international and regional awards for creative and marketing excellence, get equipped with the right tools, frameworks and knowledge to build on storytelling for the brand. Fee(s): Please refer to https://academy.smu.edu.sg/foundations-brand-storytelling-1631. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Communication & Marketing. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, June 18, 2020, 7:00 PM – Saturday, June 20, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Pro Bono Centre Legal Clinic

Pro Bono Centre SMU Pro Bono Centre Legal Clinics are administered by the SMU Pro Bono Centre with 20 minutes one-to-one consultation provided by volunteer lawyers assisted by SMU Law students.  Criteria for free legal advice: Legal issue cannot be on a business, corporate or investment matter; , Has not sought legal advice on this issue before; , From low income or disadvantaged group Please call Pro Bono Centre hotline at +65 68281951, or email us at probonocentre@smu.edu.sg to register for the Pro Bono Centre Legal Clinic. Contact: probonocentre@smu.edu.sg. Type: Others. Subject: Law. Audience: Alumni. Current Student. Public. Friday, June 19, 2020, 6:30 PM – 8:30 PM. SMU School of Law Pro Bono Centre 55 Armenian Street, Basement 2 Singapore 179943. For more info visit pbc.smu.edu.sg.

SMU MITB Virtual Information Session

Public Events . Contact: mitb@smu.edu.sg. RSVP: . Reserve a seat: http://eventregistration.smu.edu.sg/d/xnq6w4/4W. Type: Information Sessions. Subject: Analytics for Business, Consumer & Social Insights. Finance & Financial Markets. Information Technology & Systems. Learning & Professional Development. Operations Management. Organisational Behaviour. Strategic Management. Audience: Public. Prospective Student. Professionals. Saturday, June 20, 2020, 10:00 AM – 12:00 PM. Online This info session will be conducted virtually via Webex. Please register for the session by completing the event registration form. The Webex meeting link and login details will be sent to all registrants via email after event registration.

Advanced Certificate in Digital Business Module 4: Smart Finance and the Digital Payment Ecosystem

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-digital-business-module-4-smart-finance-and-digital-payment-ecosystem-2466. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, June 22, 2020, 9:00 AM – Tuesday, June 23, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Advanced Certificate in Transformation through Corporate Innovation Module 4: Operationalising Agile Transformation

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-transformation-through-corporate-innovation-module-4-operationalising-agile. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, June 22, 2020, 9:00 AM – Tuesday, June 23, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Becoming a Whole Leader (Intake 10)

ACE SMU Academy Companies are increasingly focused on driving an aggressive growth agenda and prioritising innovation to deal with today’s fast moving, interconnected, complex, and globally diverse marketplace. As a result, expectations of leaders are higher than ever before. Consider these leader profiles: • Has brilliant ideas but does not follow through to bring them to fruition. • Is incredibly hard working but lacks the ability to collaborate with others. • Is laser focused on ambitious goals but is afraid to take calculated risks. Do these sound like successful leaders? The next great CEO? Not likely. Why? They are all partial leaders. Whole leaders know how to leverage their strengths, but they can also recognise when a different approach is needed. This three-day module offers senior managers the knowledge and skills required for Whole Leadership. The module covers areas necessary for personal effectiveness in senior roles, such as effective collaboration techniques, influence strategies, and executive pre… Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/becoming-whole-leader-1116. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/becoming-whole-leader-1116. Type: Seminars & Workshops. Subject: Business. Leadership. Audience: Alumni. Prospective Student. Public. SMU Faculty & Staff. Monday, June 22, 2020, 9:00 AM – Wednesday, June 24, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Data Analytics Using Advanced Power BI

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/data-analytics-using-advanced-power-bi-2641. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, June 22, 2020, 9:00 AM – Wednesday, June 24, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Design Thinking: Designing a Competitive Customer Experience

Institute of Service Excellence @SMU OVERVIEW Beginning with the customer is a design thinking process that allows for strategy, planning, product development and service models to generate innovative new approaches. Beginning with the customer is how the fields of anthropology collides with design – allowing for an empathy-based framework that creates deep insights. This programme is an immersive two-day workshop where participants will get a practical hands-on experience around how to understand their consumers deeply and be able to turn observations into insights and into solutions that can work. Participants will learn how to observe and ask good questions, create customer composites and montages, walk in the shoes of their customers, identify insights, generate ideas from such insights and turn ideas into workable solutions. It will be supplemented with specific case studies and grounded frameworks for understanding. By learning these skill sets, the participants will have a tangible approach around how they can understand their consumer… Fee(s): Please refer to https://ise.smu.edu.sg/customer-experience. FULL FEE: SGD 2,140 (incl. GST) per person FOR SINGAPORE CITIZENS / PERMANENT RESIDENTS: SGD 642 (incl. GST) per person FOR SINGAPORE CITIZENS OVER 40 YEARS OLD: SGD 242 (incl. GST) per person For more information, please contact the Institute of Service Excellence at +65 6828 0111. Speaker Details: Mr Thierry Do Co-Founder, Customer Experience Maker; The FreshlyGround People Over a span of nearly three decades, Thierry has honed his consumer experience expertise by deepening his understanding of cultures and people across three continents. His experiences include working on the interior design of the first French high-speed train TGV Duplex to spearheading key national initiatives for the Design Singapore Council, such as setting up the Design Thinking and Innovation Academy (DTIA) and the Asian… RSVP: . Type: Seminars & Workshops. Subject: Analytics for Business, Consumer & Social Insights. Communication & Marketing. Innovation & Entrepreneurship. Learning & Professional Development. Organisational Behaviour. Audience: Public. SMU Faculty & Staff. Tuesday, June 23, 2020, 9:00 AM – Wednesday, June 24, 2020, 5:30 PM. All Jun workshops will be conducted online.

Advanced Certificate in Cyber Forensic Module 3: Forensic Log Analysis (Part A and Part B)

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-cyber-forensic-module-3-forensic-log-analysis-part-and-part-b-2296. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Tuesday, June 23, 2020, 9:00 AM – Friday, June 26, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Mindfulness-based Strategic Awareness for Decision Making and Leadership - Intake 5

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/mindfulness-based-strategic-awareness-decision-making-and-leadership-3056. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Tuesday, June 23, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Corporate Credit Analysis

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Audience: Partners. Public. Wednesday, June 24, 2020, 9:00 AM – Friday, June 26, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in LegalTech Module 3: Data Privacy & Cybersecurity

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-legaltech-module-3-data-privacy-cybersecurity-2666. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, June 24, 2020, 9:00 AM – Thursday, June 25, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Innovate and Re-design your Business for Accelerated Growth

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/innovate-and-re-design-your-business-accelerated-growth-2621. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, June 24, 2020, 9:00 AM – Thursday, June 25, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Innovation Culture Catalyst (ICC) and Mindset: The Secrets that Drive People and Innovation Programmes

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/innovation-culture-catalyst-icc-and-mindset-secrets-drive-people-and-innovation-programmes-2326. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, June 24, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Event Budgeting & Profit Strategy

ACE SMU Academy This course teaches participants how to prepare and analyse event budgets, and perform profit and loss projections for an event idea. Participants will be guided through a step-by-step process to explore how events and projects can reduce costs and improve yield, and whether partnerships with other companies can help achieve the overall project goals. Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-event-management-entertainment-event-budgeting-profit-strategy-4201. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Innovation & Entrepreneurship. Business. Operations Management. Audience: Professionals. Public. SMU Faculty & Staff. Wednesday, June 24, 2020, 7:00 PM – Saturday, June 27, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Advanced Certificate in Crisis Management in the Digital Age Module 4: Drivers of Reputation

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-crisis-management-digital-age-module-4-drivers-reputation-3791. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, June 25, 2020, 9:00 AM – Friday, June 26, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Business Innovation - Transforming Your Tourism Business for the Digital Economy

ACE SMU Academy The first module in the Executive Certificate in Leading Tourism Transformation programme will help participants to understand the prevailing changes to the tourism sector, spot the opportunities for change and implement new strategies to create, deliver, or capture value. Fee(s): Please refer to https://academy.smu.edu.sg/business-innovation-transforming-your-tourism-business-digital-economy-4121. RSVP: . Type: Seminars & Workshops. Subject: Leadership. Innovation & Entrepreneurship. Organisational Behaviour. Audience: Public. Professionals. Thursday, June 25, 2020, 9:00 AM – Friday, June 26, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Clearly Write: A Course on Effective Writing for Executives

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/clearly-write-course-effective-writing-executives-2801. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, June 25, 2020, 9:00 AM – Friday, June 26, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Learning & Development (Intake 15)

ACE SMU Academy This module aims to provide participants with an overview of the learning and development function and its strategic contributions to organisational effectiveness.  Designed to be highly interactive and experiential, it is grounded in practical applications within a theoretical framework. Participants will learn how to apply the main elements of an Instructional Design Model – from assessment to evaluation – to any learning or development programme within their organisation. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/learning-development-1146. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/learning-development-1146. Type: Seminars & Workshops. Subject: Business. Organisational Behaviour. Audience: Alumni. Professionals. Public. SMU Faculty & Staff. Thursday, June 25, 2020, 9:00 AM – Friday, June 26, 2020, 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Managing Commodity Price Risk using Derivatives

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Audience: Public. Thursday, June 25, 2020, 9:00 AM – Friday, June 26, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

CSISG 2020 Q1 Results Announcement for Retail & Info-Communications

Institute of Service Excellence @SMU The Customer Satisfaction Index of Singapore (CSISG) 2020 Q1 results and key findings from the Retail and Info-Communications sectors will be presented on Thursday, 25 Jun 2020 at 10am. Join us at our 'live' webinar by clicking on the RSVP button. We will send you the webinar link in a confirmation email closer to the date. If you have any questions, feel free to contact us at ise@smu.edu.sg or +65-6828 0111. Contact: ise@smu.edu.sg. RSVP: . Type: Webinar & Online Learning. Subject: Analytics for Business, Consumer & Social Insights. Business. Communication & Marketing. Innovation & Entrepreneurship. Leadership. Operations Management. Organisational Behaviour. Audience: Public. Thursday, June 25, 2020, 10:00 AM – 12:00 PM. Webinar.

Personal Effectiveness with Emergenetics

Office of Alumni Relations What kind of habits and strategies do you have when it comes to processing information, interacting with others, driving your point across, and responding to change, whether at work or in life? Come join this special Emergenetics blended learning experience and learn: - How you tend to think and behave - What strategies you may use to enhance your personal effectiveness so you can communicate and collaborate better to achieve your desired outcomes. What you will get: • Your own Emergenetics Profile report • Personalised access to Emergenetics Plus portal and mobile app • Online tools and resources • Elearning on Emergenetics concepts • Webinar on applying Emergenetics concepts to work and life • 12-week Emergenetics learning journey via email For more information, visit: https://www.emergenetics.com/apac/virtual-emergenetics-experience/, Who should attend the online workshop? Workshop is open to alumni and students who have never taken the Emergenetics Profile before. To maximise… Fee(s): *COMPLIMENTARY Fully refundable commitment fee of S$110 (excl. GST) will be initiated upon successful completion of the online workshop. Speaker Details: Terence Quek PBM (MCM 2013) Terence Quek is CEO of Emergenetics International–Asia Pacific and heads the strategic development and business operations of Emergenetics International across territories in Asia Pacific. As a fully certified Emergenetics associate since 2006, Terence became a Master Trainer for Emergenetics in 2013 and has conducted certification programmes for Emergenetics in Europe and Asia, both in English and in Mandarin. Apart from training, Terence also facilitated c-suite level… RSVP: Registrations opening soon, . Type: Webinar & Online Learning. Subject: Organisational Behaviour. Strategic Management. Audience: Alumni. Thursday, June 25, 2020, 7:00 PM – 9:00 PM. You'll receive a confirmation email with a unique link to join the session.

Tableau: Unlocking Insights with Analytics II

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/tableau-unlocking-insights-analytics-ii-3501. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Friday, June 26, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Pro Bono Centre Legal Clinic

Pro Bono Centre SMU Pro Bono Centre Legal Clinics are administered by the SMU Pro Bono Centre with 20 minutes one-to-one consultation provided by volunteer lawyers assisted by SMU Law students.  Criteria for free legal advice: Legal issue cannot be on a business, corporate or investment matter; , Has not sought legal advice on this issue before; , From low income or disadvantaged group Please call Pro Bono Centre hotline at +65 68281951, or email us at probonocentre@smu.edu.sg to register for the Pro Bono Centre Legal Clinic. Contact: probonocentre@smu.edu.sg. Type: Others. Subject: Law. Audience: Alumni. Current Student. Public. Friday, June 26, 2020, 6:30 PM – 8:30 PM. SMU School of Law Pro Bono Centre 55 Armenian Street, Basement 2 Singapore 179943. For more info visit pbc.smu.edu.sg.

Digital Outreach: Marketing to the Digital Consumer

Institute of Service Excellence @SMU OVERVIEW This hand-on programme looks into the digital customer - who are they, where are they and how can they be reached? It explores digital formats that work on different online platforms and enables participants to have a digital conversation with consumers - because the online consumer has a voice and is not afraid to use it. The programme explores the more recent demand for authentic and transparent communication (particularly in cases of brand failure) and looks into what is needed for consistent messaging across channels and markets. OBJECTIVE Understand how the digital consumer is different from the analogue consumer , Learn about and create communication formats that work digitally , Prepare to have an online conversation , Align messaging across channels and markets , Lead institutional digital transformation TOPICS The new rules of online communication , The digital consumer , Formats that work online , The art of the digital conversation , Social media and influencers , Cases of… Fee(s): Please refer to https://ise.smu.edu.sg/digital-outreach. FULL FEE: SGD 2,140 (incl. GST) per person FOR SINGAPORE CITIZENS / PERMANENT RESIDENTS: SGD 642 (incl. GST) per person FOR SINGAPORE CITIZENS OVER 40 YEARS OLD: SGD 242 (incl. GST) per person For more information, please contact the Institute of Service Excellence at +65 6828 0111. Speaker Details: Mr Jörg Dietzel  Chairman & CEO Jörg Dietzel Group Jörg has worked in Advertising, Branding and Communication for twenty five years, half of them in Asia, both on the client- and agency-side. He built a global network for Audi based out of London, ran DDB China, opened DDB Berlin and looked after multinational clients for BBDO Asia based out of Hong Kong. Most recently, he was the Global Head of Creative and Sales Media at AUDI AG. He has been running his own brand consultancy, Jorg Dietzel Brand… RSVP: . Type: Seminars & Workshops. Subject: Analytics for Business, Consumer & Social Insights. Communication & Marketing. Learning & Professional Development. Audience: Public. Monday, June 29, 2020 – Tuesday, June 30, 2020. All Jun workshops will be conducted online.

A Practical Approach to Data Protection for DPOs

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/practical-approach-data-protection-dpos-2006. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, June 29, 2020, 9:00 AM – Wednesday, July 1, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Advanced Data Protection Techniques: Data Protection by Design, DPIA & DPTM

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-data-protection-techniques-data-protection-design-dpia-dptm-2016. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, June 29, 2020, 9:00 AM – Tuesday, June 30, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in Digital Finance Module 2: Digital Assets & Blockchain Technology

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-digital-finance-module-2-digital-assets-blockchain-technology-1986. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, June 29, 2020, 9:00 AM – Tuesday, June 30, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in Strategic Digital Transformation in Finance Module 3: Improving Financial Outcomes with Data Analytics - Going Beyond the Ledger

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-strategic-digital-transformation-finance-module-3-improving-financial-outcomes. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, June 29, 2020, 9:00 AM – Tuesday, June 30, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Innovating Through Design Thinking: The Fundamentals

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/innovating-through-design-thinking-fundamentals-1301. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, June 29, 2020, 9:00 AM – Wednesday, July 1, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Talent Acquisition (Intake 14)

ACE SMU Academy As Asia becomes the economic powerhouse of the world, and globalisation brings enterprises to this continent to capitalise on its growth, it is imminent that corporations not only compete on business grounds but also, for talented employees. Changing nature of work preferences, increasing expectation of the workforce, as well as changes to national policies on the labour market have posed greater challenges to HR professionals. More organisations are feeling the growing importance to establish and maintain an effective and affordable strategy for attracting, engaging and retaining employees. This HR Graduate Certification is a modular programme that is practice oriented and focused for HR practitioners or business executives to deepen their knowledge and skills in the discipline so as to develop a viable HR strategy for the present time. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/talent-acquisition-1141. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/talent-acquisition-1141. RSVP: . Type: Seminars & Workshops. Subject: Business. Organisational Behaviour. Audience: Alumni. Professionals. Public. SMU Faculty & Staff. Monday, June 29, 2020, 9:00 AM – Tuesday, June 30, 2020, 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Mindfulness-based Strategic Awareness for Decision Making and Leadership - Intake 5

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/mindfulness-based-strategic-awareness-decision-making-and-leadership-3056. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Tuesday, June 30, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Event Sales Pitching, Sponsorship & Brand Marketing

ACE SMU Academy Event branding is important to build a strong identity to command a strong market presence. This course enables participants to conceptualise and execute an event branding campaign through employing the right media strategies and managing of stakeholders, in particular the sponsors. Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-event-management-entertainment-event-sales-pitching-sponsorship-brand. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Innovation & Entrepreneurship. Business. Operations Management. Audience: Professionals. Public. SMU Faculty & Staff. Wednesday, July 1, 2020, 7:00 PM – Saturday, July 4, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Advanced Certificate in Crisis Management in the Digital Age Module 1: Be an Effective Crisis Communicator - A Practical Approach

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-crisis-management-digital-age-module-1-be-effective-crisis-communicator-3776. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 2, 2020, 9:00 AM – Friday, July 3, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Design Leadership & Design Thinking Facilitation - a Train-the-Trainer Programme

ACE SMU Academy Facilitation is key in running successful DT workshop sessions, which are meant to bring together people from diverse backgrounds to work on specific challenges. Creating a space and an environment where people feel confident and can be creative is the key responsibility of the facilitator. Design Thinking is the latest competitive advantage for businesses across a wide range of industries: tech, education, retail and even aerospace. Design Thinking (DT) has received extensive coverage in major publications like Harvard Business Review and the New York Times. Many companies are incorporating design thinking into their operations to meet the changing needs of customers. Large corporations, like OCBC Bank and Deloitte, are building in-house design teams that can both design and teach others throughout the organisation to design. It was found that for design thinking to function best inside an organisation, a new role of ƒ??Design Facilitatorƒ? is needed. If you are already trained in DT and would like to deve… Fee(s): Please refer to https://academy.smu.edu.sg/design-leadership-design-thinking-facilitation-train-trainer-programme-2241. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 2, 2020, 9:00 AM – Friday, July 3, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Future of Work - Exploring Cutting-Edge Technologies for Tourism

ACE SMU Academy The second module in the Executive Certificate in Leading Tourism Transformation programme begins by offering you a close introduction to the technologies useful to tourism. By first understanding the technologies, the module then connects-the-dots and aligns these new technologies with the business opportunities (and threats) discussed in the first module. Fee(s): Please refer to https://academy.smu.edu.sg/future-work-exploring-cutting-edge-technologies-tourism-3761. Type: Seminars & Workshops. Subject: Innovation & Entrepreneurship. Leadership. Information Technology & Systems. Audience: Public. Thursday, July 2, 2020, 9:00 AM – Friday, July 3, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

General Data Protection Regulation (GDPR) & Application on Asia

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/general-data-protection-regulation-gdpr-application-asia-2056. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 2, 2020, 9:00 AM – Friday, July 3, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Business Storytelling Studio

ACE SMU Academy Get equipped with practical skills that enable you to craft and deliver stories in ways that create lasting impressions, and build emotional connections while communicating brand values. Fee(s): Please refer to https://academy.smu.edu.sg/business-storytelling-studio-1636. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Communication & Marketing. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 2, 2020, 7:00 PM – Saturday, July 4, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

E-Commerce Order Fulfilment (The Lean Way)

ACE SMU Academy Learn to optimise the online business to expand into the e-commerce industry by equiping the basics of running an e-commerce operation, including setting up, fulfilling customers orders and leveraging third-party service providers. Fee(s): Please refer to https://academy.smu.edu.sg/e-commerce-order-fulfilment-lean-way-3081. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Communication & Marketing. Learning & Professional Development. Operations Management. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 2, 2020, 7:00 PM – Saturday, July 4, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Implementing Effective Processes to Support Innovation

ACE SMU Academy Launching a new initiative from a spark of innovation is often a daunting and complex process that is surrounded with risks. Using Lean Thinking and Agility in Innovation as a basis, acquire practical knowledge and strategies that implement the right innovation processes effectively and appropriately. Participants will also learn to improve the bottom line with less resources and accelerate market processes, in order to optimise the main organisation process architecture. Fee(s): Please refer to https://academy.smu.edu.sg/implementing-effective-innovation-processes-2436. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Innovation & Entrepreneurship. Learning & Professional Development. Organisational Behaviour. Strategic Management. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 2, 2020, 7:00 PM – Saturday, July 4, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Data Literacy - Understand the value and importance of Customer Data through Data Analytics

ACE SMU Academy Would you like to develop deeper insights into using data and data analytics to propel your tourism business forward? Learn how data can turn into useful business insights and how you can use analytics to turn data into new business insights to support your decision making, enhancing day-to-day business processes. Fee(s): Please refer to https://academy.smu.edu.sg/data-literacy-understand-value-and-importance-customer-data-through-data-analytics-3766. Type: Seminars & Workshops. Subject: Analytics for Business, Consumer & Social Insights. Innovation & Entrepreneurship. Information Technology & Systems. Audience: Public. Thursday, July 2, 2020, 11:00 PM – Friday, July 3, 2020, 12:00 AM. For more info visit academy.smu.edu.sg.

Building Blocks of Structured Trade & Commodity Finance

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Audience: Public. Friday, July 3, 2020, 9:00 AM – 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Planning & Prototyping a Blockchain System

ACE SMU Academy Is your team planning to build blockchain applications for your industry use case or project? Do you want to become fully skilled for building commercial-grade blockchain applications on Hyperledger Fabric 1.0 and deploying private blockchain networks? Then this advanced course is what you need! Hyperledger Fabric is the leading open source software platform for permissioned enterprise blockchains. Learn how to use the latest version (1.0) of Hyperledger Fabric codebase in a real blockchain network environment where you can play with smart contract deployments. Fee(s): Please refer to https://academy.smu.edu.sg/planning-prototyping-blockchain-system-1171. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Friday, July 3, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Pro Bono Centre Legal Clinic

Pro Bono Centre SMU Pro Bono Centre Legal Clinics are administered by the SMU Pro Bono Centre with 20 minutes one-to-one consultation provided by volunteer lawyers assisted by SMU Law students.  Criteria for free legal advice: Legal issue cannot be on a business, corporate or investment matter; , Has not sought legal advice on this issue before; , From low income or disadvantaged group Please call Pro Bono Centre hotline at +65 68281951, or email us at probonocentre@smu.edu.sg to register for the Pro Bono Centre Legal Clinic. Contact: probonocentre@smu.edu.sg. Type: Others. Subject: Law. Audience: Alumni. Current Student. Public. Friday, July 3, 2020, 6:30 PM – 8:30 PM. SMU School of Law Pro Bono Centre 55 Armenian Street, Basement 2 Singapore 179943. For more info visit pbc.smu.edu.sg.

Transactional Financing of Bulk Commodities

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Audience: Public. Saturday, July 4, 2020, 9:00 AM – 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Advanced Certificate in Digital Business Module 2: Big Data Analytics and its Application in Smart Business

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-digital-business-module-2-big-data-analytics-and-its-application-smart. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 6, 2020, 9:00 AM – Tuesday, July 7, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Business Transformation in the Digital Age

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/business-transformation-digital-age-2616. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 6, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Digital Strategy for Managers

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/digital-strategy-managers-2626. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 6, 2020, 9:00 AM – Tuesday, July 7, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Fundamentals of Financial and Accounting for Technology Professionals

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Information Technology & Systems. Audience: Public. Monday, July 6, 2020, 9:00 AM – Wednesday, July 8, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Innovating Through Design Thinking: The Fundamentals

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/innovating-through-design-thinking-fundamentals-1301. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 6, 2020, 9:00 AM – Wednesday, July 8, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Managing Cyber Security Risks, Threats & Vulnerabilities

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Information Technology & Systems. Audience: Public. Monday, July 6, 2020, 9:00 AM – Tuesday, July 7, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Practitioner Certificate in Personal Data Protection (Singapore)

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/tableau-unlocking-insights-analytics-1611. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 6, 2020, 9:00 AM – Tuesday, July 7, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Mindfulness-based Strategic Awareness for Decision Making and Leadership - Intake 5

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/mindfulness-based-strategic-awareness-decision-making-and-leadership-3056. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Tuesday, July 7, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Personal Leadership and Business Success Series: Management Efficacy (Intake 4)

ACE SMU Academy Analytics is one of the new hot buzzwords in business. It is touted to improve companies’ efficiency, service levels, and profits and help achieve organisational goals. Can Analytics really do all these? This 2-day module aims to demystify what Analytics is, what it is good for (and not good for), and what are the business issues it can help address. The module also seeks to clarify the difference between analytics and benchmarking of best practices/metrics and profiling, as well as emphasize the importance of linking business initiatives – be it customer or human capital related – to the desired business outcomes. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/node/1261. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/node/1261. Type: Seminars & Workshops. Subject: Analytics for Business, Consumer & Social Insights. Business. Innovation & Entrepreneurship. Leadership. Audience: Alumni. Professionals. Public. SMU Faculty & Staff. Tuesday, July 7, 2020, 9:00 AM – Wednesday, July 8, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in LegalTech Module 1: Blockchain & Smart Contracts

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-legaltech-module-1-blockchain-smart-contracts-2656. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, July 8, 2020, 9:00 AM – Thursday, July 9, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Data Analytics: Harnessing Data for Quality Service Delivery, Value & Outcomes

Institute of Service Excellence @SMU OVERVIEW This workshop will equip participants with the knowledge and skills needed to transform data into useful insights for quality service delivery, improve customers’ perceived value, and advance business outcomes. Participants will also be exposed to relevant frameworks to support the development of better strategies through data analysis. OBJECTIVE Recognise the need to focus on service excellence and value , Recognise data analytics as a critical tool to boost service delivery and to enhance value , Understand key service-related analytical frameworks in the field of customer service, value, satisfaction and loyalty , Gain knowledge of collecting, analysing and interpreting customer and marketing metrics , Translate customer and marketing data into insights to achieve better marketplace outcomes  , Articulate the analysis results for management communication TOPICS Basic introductions to data , Foundations of data analytics , Service quality insights , Value insights , Loyalty insights… Fee(s): Please refer to https://ise.smu.edu.sg/data-analytics.  FULL FEE: SGD 2,140 (incl. GST) per person FOR SINGAPORE CITIZENS / PERMANENT RESIDENTS: SGD 642 (incl. GST) per person FOR SINGAPORE CITIZENS OVER 40 YEARS OLD: SGD 242 GST) per person For more information, please contact the Institute of Service Excellence at +65 6828 0111. Speaker Details: Dr Raymond Teo Adjunct Faculty of Marketing Lee Kong Chian School of Business Singapore Management University Dr. Raymond Teo is a thought-leader in the field of customer experience and data analytics. He has been the anchor of SMU’s customer relationship management and data-driven insights programmes for both undergraduate and postgraduate levels for a decade. He is highly sought after as a speaker by international conference organisers in these specialised fields. He regularly contributes to the… RSVP: . Type: Seminars & Workshops. Subject: Analytics for Business, Consumer & Social Insights. Business. Learning & Professional Development. Audience: Public. Thursday, July 9, 2020, 9:00 AM – Friday, July 10, 2020, 5:30 PM. TBA.

Graduate Certificate in Strategic Digital Transformation in Finance Module 4: Design Thinking for Finance Professionals - The Human-Centered Approach to Innovation

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-strategic-digital-transformation-finance-module-4-design-thinking-finance-3021. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 9, 2020, 9:00 AM – Friday, July 10, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

SMU Certified Blockchain Developer - Intake 3

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/smu-certified-blockchain-developer-2246. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 9, 2020, 9:00 AM – Saturday, July 11, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Talent Management & Succession Planning (Intake 16)

ACE SMU Academy This module focuses on the development of a holistic talent management strategy that includes, talent review, succession planning, and talent development.  With stiff competition for talent and increasing emphasis on productivity, KPIs and ROIs, HR practitioners must have a well thought out strategy that will allow them to put in place the right structure, system and processes, to deliver, capture and track manpower value for their company. Through actual case studies on talent management practices in companies, participants will have a better understanding of the application of these talent management concepts in companies. Participants will be exposed to real industry practices in identifying talent risks from an employee database, followed by the development of an appropriate succession plan plus the identification of any necessary talent development plans. The combined approach of actual case studies and hands-on practice is to provide course participants with a realistic view of what talent management is… Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/talent-management-succession-planning-1156. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/talent-management-succession-planning-1156. Type: Seminars & Workshops. Subject: Business. Organisational Behaviour. Audience: Alumni. Professionals. Public. SMU Faculty & Staff. Thursday, July 9, 2020, 9:00 AM – Friday, July 10, 2020, 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Business Model and Technology Innovation

ACE SMU Academy Business model innovation is today's leading creator of value for businesses. From the rise of asset-light business model (think AirBnb and Uber) to new revenue methods (think Microsoft moving from box sale to recurring revenue sale of Office Suite), the new wave of corporate innovation will rise from radical business models. Fee(s): Please refer to https://academy.smu.edu.sg/business-model-and-technology-innovation-1721. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Finance & Financial Markets. Innovation & Entrepreneurship. Learning & Professional Development. Operations Management. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 9, 2020, 7:00 PM – Saturday, July 11, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

E-Commerce Essentials using WooCommerce

ACE SMU Academy Expanding on the WordPress module, participants will learn to integrate WooCommerce to their WordPress site. Participants will also learn to apply different digital marketing tools to drive awareness and sales. Fee(s): Please refer to https://academy.smu.edu.sg/e-commerce-essentials-using-woocommerce-2976. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Communication & Marketing. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 9, 2020, 7:00 PM – Saturday, July 11, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Introduction to Front End Web Development with HTML and CSS

ACE SMU Academy In this module, participants will find out more about how the web works, and how to create their own websites with the building blocks of the web: HTML, CSS, and some JavaScript. Along the way, they will learn about how the web works, why it was built that way, and how it is ever evolving. Fee(s): Please refer to https://academy.smu.edu.sg/financial-potential-and-risks-new-business-ideas-1711. Contact: gilbertong@smu.edu.sg. Type: Seminars & Workshops. Subject: Information Technology & Systems. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 9, 2020, 7:00 PM – Saturday, July 11, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Customer Loyalty: Gaining Consumer Insights from Behavioural and Data Science

Institute of Service Excellence @SMU OVERVIEW In this engaging two-day programme, participants will be exposed to the principles behind consumers’ judgements and choices, how common, intuitive managerial beliefs about how to enhance customer loyalty are often mistaken, and strategies that would provide a competitive edge. Participants will also be equipped with data science programming abilities, giving them tangible skills to understand what consumers want, think, and feel. Through this programme, participants should be able to formulate relatively low-cost yet effective strategies to increase customer loyalty. OBJECTIVE Understand the principles behind consumers’ judgements and choices , Create services and products that can be “sticky” to customer experience, along with biases and heuristics in consumer decision-making , Work on real-world examples to extract information on what consumers are interested in and how they think about services and products , Equip participants with the basic data science programming abilities , Equip… Fee(s): Please refer to https://ise.smu.edu.sg/customer-loyalty. STRUCTURE The workshop duration is three full days. Day 1 is held on a Friday, when participants will be introduced to behavioural science principles underlying consumer judgments and decisions. Then, on the following Monday and Tuesday, participants learn about a hands-on data science approach to drawing customer insights, using computation programming using R. SKILLS The behavioural science portion of the workshop will… Speaker Details: Dr. Roh Sungjong Assistant Professor of Corporate Communication Lee Kong Chian School of Business, SMU Dr. Roh received his Ph.D. at Cornell University and is currently an Assistant Professor in the Lee Kong Chian School of Business at Singapore Management University. Investigating the principles of human judgement and decision-making, his research seeks to create actionable interventions with impact to create cognitive and behavioral changes in relation to most pressing issues of society and… RSVP: . Type: Seminars & Workshops. Subject: Analytics for Business, Consumer & Social Insights. Business. Communication & Marketing. Learning & Professional Development. Audience: Public. Friday, July 10, 2020, 9:00 AM – Tuesday, July 14, 2020, 5:30 PM. TBA.

Extracting Business Value Through Data Analytics

ACE SMU Academy Big data used to be a buzzword with futuristic-sounding connotations, but the future of data analytics has arrived. The constant flow of new data accumulating at unprecedented rates presents new challenges for organisations. Increasingly, the use of analytics to turn data into new business insights to make better decisions, improve policy making and enhance day-to-day performance has become increasingly strategic for these organisations. Organisations that want to compete in the 21st century need to continue to embrace data analytics for their operations and equip their teams with individuals who have the requisite skills to help translate data into actionable intelligence. This 1-day course is designed for professionals who wish to enhance their vocabulary to engage in meaningful and constructive conversations on how to leverage data and analytics to improve their business process and business performance. The course will provide you with practical knowledge on what business analytics entails and the proces… Fee(s): Please refer to https://academy.smu.edu.sg/extracting-business-value-through-data-analytics-986. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Friday, July 10, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Pro Bono Centre Legal Clinic

Pro Bono Centre SMU Pro Bono Centre Legal Clinics are administered by the SMU Pro Bono Centre with 20 minutes one-to-one consultation provided by volunteer lawyers assisted by SMU Law students.  Criteria for free legal advice: Legal issue cannot be on a business, corporate or investment matter; , Has not sought legal advice on this issue before; , From low income or disadvantaged group Please call Pro Bono Centre hotline at +65 68281951, or email us at probonocentre@smu.edu.sg to register for the Pro Bono Centre Legal Clinic. Contact: probonocentre@smu.edu.sg. Type: Others. Subject: Law. Audience: Alumni. Current Student. Public. Friday, July 10, 2020, 6:30 PM – 8:30 PM. SMU School of Law Pro Bono Centre 55 Armenian Street, Basement 2 Singapore 179943. For more info visit pbc.smu.edu.sg.

Advanced Certificate in RegTech Module 2: RegTech Use Cases from Different Perspectives: Finance Institutions vs Regulators vs FinTechs vs Consumers

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-regtech-module-2-regtech-use-cases-different-perspectives-finance-institutions. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 13, 2020, 9:00 AM – Tuesday, July 14, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Innovating Through Design Thinking: The Advanced Applications

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/innovating-through-design-thinking-advanced-applications-1306. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 13, 2020, 9:00 AM – Tuesday, July 14, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

PDPA - A HR Perspective

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/pdpa-hr-perspective-4266. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 13, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

SMU Certificate in Artificial Intelligence Module 1: Building AI Capability with Basic Coding for Business

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/smu-certificate-artificial-intelligence-module-1-building-ai-capability-basic-coding-business-3131. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 13, 2020, 9:00 AM – Tuesday, July 14, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in Digital Health Module 5: Managing Partnerships in Digital Health - Insurers and Insurance (Intake 1)

ACE SMU Academy Healthcare partners such as Insurers are in possession of massive amounts of data given the volume, type and amount of claims that they have to process on a very regular basis. If the data can be harnessed (with the right protections in place), it can help the industry deliver better care in terms of time (early detection), costs and choices / options, while reducing the possibility of fraud, redundant or excessive tests and treatments.  At the end of this module, participants will be able to: identify and appraise the value that healthcare partners such as insurers and insurance can contribute to the digitisation of the healthcare industry. , conceptualise and propose a collaborative working model to share / exchange information between healthcare providers and insurers with strong safeguards to protect patient / customer privacy. , foster a culture of collaboration and innovation that will drive better / efficient care and lower costs for patients / customers. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/digital-health. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/digital-health. Type: Seminars & Workshops. Subject: Ageing & Healthcare Management. Business. Information Technology & Systems. Audience: Professionals. Public. Tuesday, July 14, 2020, 9:00 AM – Thursday, July 16, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Mindfulness-based Strategic Awareness for Decision Making and Leadership - Intake 5

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/mindfulness-based-strategic-awareness-decision-making-and-leadership-3056. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Tuesday, July 14, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Advanced Data Analytics: Making Better Customer Decisions Using Analytics (A Competency Development Programme)

Institute of Service Excellence @SMU Please refer to our webpage for more details. OBJECTIVES: Tracking useful customer metrics , Benchmarking against competitors , Developing customer driven KPIs , Effective targeting of customers segments , Improving value to customers , Improving customer service and experience , Setting correct prices for products and services , Estimating return on investment of customer related initiatives , Linking the choice of service staff to customer related outcomes TOPICS Customer data benchmarking , Service quality analytics , Customer experience analytics , Product and service value analytics , Value enhancement analytics , Pricing analytics , Customer segment analytics , Customer outcome analytics ASSESSMENT: This is a competency development workshop leading to the award of the Certificate of Proficiency in Customer Analytics. Participants are required to take an assessment at the end of the three-day workshop using the provided Microsoft Excel, SPSS, and PERMAP software. Participants must… Fee(s): Please refer to our webpage for more details. FULL FEE: SGD 3,210 (incl. GST) per person FOR SINGAPORE CITIZENS / PERMANENT RESIDENTS: SGD 963 (incl. GST) per person FOR SINGAPORE CITIZENS OVER 40 YEARS OLD: SGD 363 GST) per person For more information, please contact the Institute of Service Excellence at +65 6828 0111. Contact: ise@smu.edu.sg. Speaker Details: Dr Raymond Teo, Adjunct Faculty of Marketing Lee Kong Chian School of Business Singapore Management University Dr. Raymond Teo is a thought-leader in the field of customer experience and data analytics.  He has been the anchor of SMU’s customer relationship management and data-driven insights programmes for both undergraduate and postgraduate levels for a decade.   He is highly sought after as a speaker by international conference organisers in these specialised fields. He regularly contributes to the… RSVP: REGISTER. Type: Seminars & Workshops. Subject: Analytics for Business, Consumer & Social Insights. Business. Learning & Professional Development. Audience: Public. Wednesday, July 15, 2020 – Friday, July 17, 2020. SMU.

Data Analytics @ Work

ACE SMU Academy Learn simple but powerful ways to work with data. Have you ever wondered how you could generate relevant information and gain insights from your data using Microsoft Excel? Become an Excel power user and increase your job efficiency by equipping yourself with emerging data analysis skills in an increasingly digitalised workplace. Developed in partnership with Deloitte, this basic level course is designed to equip you with relevant Excel skills for the purpose of analysing data in business applications. You will learn how to import data from various sources, merge data and organise them for visual presentation, and analyse the data to gain insights to support decision making. Fee(s): Please refer to https://academy.smu.edu.sg/data-analytics-work-1216. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, July 15, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Design Leadership & Design Thinking Facilitation - a Train-the-Trainer Programme

ACE SMU Academy Facilitation is key in running successful DT workshop sessions, which are meant to bring together people from diverse backgrounds to work on specific challenges. Creating a space and an environment where people feel confident and can be creative is the key responsibility of the facilitator. Design Thinking is the latest competitive advantage for businesses across a wide range of industries: tech, education, retail and even aerospace. Design Thinking (DT) has received extensive coverage in major publications like Harvard Business Review and the New York Times. Many companies are incorporating design thinking into their operations to meet the changing needs of customers. Large corporations, like OCBC Bank and Deloitte, are building in-house design teams that can both design and teach others throughout the organisation to design. It was found that for design thinking to function best inside an organisation, a new role of ƒ??Design Facilitatorƒ? is needed. If you are already trained in DT and would like to deve… Fee(s): Please refer to https://academy.smu.edu.sg/design-leadership-design-thinking-facilitation-train-trainer-programme-2241. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, July 15, 2020, 9:00 AM – Thursday, July 16, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Facilitating Innovation and Leading Change (Intake 10)

ACE SMU Academy “Innovation is the lifeblood of any enterprise.” Through this module, you will find out what that means in practice and how to be an entrepreneur without changing jobs. Prime Minister Lee Hsien Loong warned against ‘navel gazing’ – the “Hello Kitty” campaign fiasco and the Singapore’s “fish ball stick” story both illustrate the need to adopt a wider and more ‘strategic thinking’ approach. You will learn how to create an environment that encourages risk taking and enterprising behaviours overcoming the “kiasu” and “kiasi” culture. You will also learn how to reduce defensiveness and evolve a learning organisation culture, adaptive in surviving in a VUCA (Volatile, Uncertain, Complex and Ambiguous) world, as well as apply strategic, “zoom out” Systems Thinking to avoid the “domino effect” of unintended consequences. After weighing risks and rewards, you will see opportunities for innovation and change. You will have fun learning from others and working on practical real-life challenges. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/facilitating-innovation-and-leading-change-1121. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/facilitating-innovation-and-leading-change-1121. Type: Seminars & Workshops. Subject: Business. Leadership. Audience: Alumni. Professionals. Public. SMU Faculty & Staff. Wednesday, July 15, 2020, 9:00 AM – Friday, July 17, 2020, 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Introduction to Digital Assets and Cryptocurrencies

ACE SMU Academy Learn the fundamentals of the future Token Economy and peer to peer/private ways of doing business. Understand the basics of blockchain technology and decentralisation. Learn the differences between cryptocurrencies, digital assets and tokens. Develop a framework for assessment of such tokens. Explore how to access such assets via centralised and decentralised exchanges. Understand opportunities as well risks of this new asset class and the maturity of current market structure as well as existing adoption in the financial services industry and beyond. Fee(s): Please refer to https://academy.smu.edu.sg/introduction-digital-assets-cryptocurrencies-1316. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, July 15, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Understanding the Key Essence of How AI and Blockchain Work Together for Your Business

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/understanding-key-essence-how-ai-and-blockchain-work-together-your-business-3811. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, July 15, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Events Project Management & Scheduling

ACE SMU Academy An effective event curation is made possible through many aspects; from crafting of messages to choice of speakers and production elements. Participants will learn to curate their own events, understand evaluation methodologies, be trained to coordinate and use the right strategies for their events. Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-event-management-entertainment-events-project-management-scheduling-4211. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Communication & Marketing. Operations Management. Audience: Professionals. Public. SMU Faculty & Staff. Wednesday, July 15, 2020, 7:00 PM – Saturday, July 18, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Artificial Intelligence: A Layman's Approach

ACE SMU Academy The new face of industry and automation is Artificial Intelligence (AI). By increasing the human capacity for data collection and processing, AI presents limitless possibilities in its applications and subsequently its business potential. Streamlining and optimising operations, and reaching out to customers and enhancing their interactions are increasingly becoming easier for businesses thanks to AI. The so-called AI revolution is here to stay and shows no signs of slowing, which means business managers and key decision-makers like you would do well to familiarise yourselves with the trends and opportunities for its use in various fields. Doing so will empower you to tap into AIƒ??s capabilities and potentially change your organisation and your industry for the better. Today, Artificial Intelligence (AI) is one of the hottest buzzwords in business and industry. AI technology is a crucial lynchpin of much of the digital transformation taking place today as organisations position themselves to capitalise on th… Fee(s): Please refer to https://academy.smu.edu.sg/artificial-intelligence-laymans-approach-1241. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 16, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Essentials of Infrastructure & Project Finance

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Audience: Public. Thursday, July 16, 2020, 9:00 AM – Friday, July 17, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in Digital Finance Module 6: Managing Expanding Cyber Risks

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-digital-finance-module-6-managing-expanding-cyber-risks-1981. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 16, 2020, 9:00 AM – Friday, July 17, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Visual Analytics with Tableau for Accounting and Finance Professionals

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/visual-analytics-tableau-accounting-and-finance-professionals-3506. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 16, 2020, 9:00 AM – Friday, July 17, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Advanced Certificate in Entrepreneurship: Building Your First Startup

ACE SMU Academy Building your first startup can be an exciting but challenging experience! Many of the ideas you might want to pursue come with both opportunities and limitations that can be better analysed with a structured approach towards risk-taking. Participants in this course will learn the process with seasoned entrepreneurs and practitioners who have built their own successful startups. Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-entrepreneurship-building-your-first-startup-4331. RSVP: . Type: Seminars & Workshops. Subject: Business. Innovation & Entrepreneurship. Learning & Professional Development. Audience: Public. Thursday, July 16, 2020, 11:00 AM – Saturday, September 12, 2020, 12:00 PM.

Design Thinking - Innovation Management Tool

ACE SMU Academy In this qualitative design thinking process (based on the IDEO/Stanford Design School), participants will learn to think like innovators, from the initial idea to managing resources, building partnerships with committed stakeholders and dealing with contingencies. This course explores key concepts in innovation that can be readily translated into practical business cases and organisations. Fee(s): https://academy.smu.edu.sg/design-thinking-innovation-management-tool-1701. Contact: anneshaqur@smu.edu.sg. RSVP: . Type: Seminars & Workshops. Subject: Innovation & Entrepreneurship. Learning & Professional Development. Organisational Behaviour. Strategic Management. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 16, 2020, 7:00 PM – Saturday, July 18, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Minitab essentials for Lean Six Sigma

ACE SMU Academy Minitab is the most popular statistical software used by leaders & managers in successful companies to gather, analyse and interpret data to make data-based decisions. Get acquainted with the user-friendly software that turns complex data into understandable analysis and reports, saving time and improving productivity as a result. Fee(s): Please refer to https://academy.smu.edu.sg/minitab-essentials-lean-six-sigma-business-data-analysis-made-easy-using-minitab-statistical-2386. Contact: suzannelee@smu.edu.sg. Type: Seminars & Workshops. Subject: Innovation & Entrepreneurship. Strategic Management. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 16, 2020, 7:00 PM – Saturday, July 18, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

The Art of Closing - Effective Tactics and Strategies to Getting a Yes

ACE SMU Academy In this programme, participants get a first-hand tutorial on how to be a better deal-maker and increase their closing rate. Through a mix of guided exercises, experience-sharing and paired negotiation work, participants learn the latest techniques in negotiation, social psychology in setting the stage and most importantly, closing. Fee(s): Please refer to https://academy.smu.edu.sg/art-closing-effective-tactics-and-strategies-getting-yes-4391. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Communication & Marketing. Strategic Management. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 16, 2020, 7:00 PM – Saturday, July 18, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Borrowing Base Lending

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Finance & Financial Markets. Audience: Public. Friday, July 17, 2020, 9:00 AM – 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

FinTech: A Practical Introduction

ACE SMU Academy The financial services industry has come a long way from books, ledgers, and even calculators. Fintech has not only disrupted but is defining the industry, making great strides in improving how corporations and consumers are managing their money. By giving them greater access to information and making data processing more efficient, Fintech enables every member of the financial ecosystem to make more informed buying, selling and investing decisions. As Fintech continues to evolve, it has become more important than ever for financial professionals to understand how it works and its effects on the industry from a micro and macro perspective. Constant updates and continuing education have therefore become indispensable to making the most of every opportunity presented by each new Fintech development. FinTech represents the technologies which are disrupting traditional financial services, including mobile payments, money transfers, loans, fundraising, peer-to- peer lending, and crowdsourcing. It presents traditio… Fee(s): Please refer to https://academy.smu.edu.sg/fintech-practical-introduction-1226. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Friday, July 17, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

SMU Certified Blockchain Developer - Intake 3

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/smu-certified-blockchain-developer-2246. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Friday, July 17, 2020, 9:00 AM – Saturday, July 18, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Pro Bono Centre Legal Clinic

Pro Bono Centre SMU Pro Bono Centre Legal Clinics are administered by the SMU Pro Bono Centre with 20 minutes one-to-one consultation provided by volunteer lawyers assisted by SMU Law students.  Criteria for free legal advice: Legal issue cannot be on a business, corporate or investment matter; , Has not sought legal advice on this issue before; , From low income or disadvantaged group Please call Pro Bono Centre hotline at +65 68281951, or email us at probonocentre@smu.edu.sg to register for the Pro Bono Centre Legal Clinic. Contact: probonocentre@smu.edu.sg. Type: Others. Subject: Law. Audience: Alumni. Current Student. Public. Friday, July 17, 2020, 6:30 PM – 8:30 PM. SMU School of Law Pro Bono Centre 55 Armenian Street, Basement 2 Singapore 179943. For more info visit pbc.smu.edu.sg.

Commodity Repo and Warehouse Receipt Financing

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Finance & Financial Markets. Audience: Public. Saturday, July 18, 2020, 9:00 AM – 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Data Driven Design: Harnessing the Power of Predictive Analytics

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/data-driven-design-harnessing-power-predictive-analytics-1206. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 20, 2020, 9:00 AM – Wednesday, July 22, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Data Protection Principles in Asia Part 2 - Philippines, Malaysia

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/data-protection-principles-asia-part-2-philippines-malaysia-2041. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 20, 2020, 9:00 AM – Tuesday, July 21, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in Digital Finance Module 3: AI and Robotic Process Automation

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-digital-finance-module-3-ai-and-robotic-process-automation-1991. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 20, 2020, 9:00 AM – Tuesday, July 21, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Practitioner Certificate in Personal Data Protection (Singapore)

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/tableau-unlocking-insights-analytics-1611. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 20, 2020, 9:00 AM – Tuesday, July 21, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

SMU-SingHealth Graduate Diploma in Healthcare Management and Leadership - Leadership & People Management (Intake 12- Rescheduled due to Covid19; date tbc)

ACE SMU Academy The first and only programme of its kind in Singapore, the SMU – SingHealth GDHM aims to nurture highly competent and focused healthcare professionals into holistic and broadminded business leaders in the healthcare sector. The programme was conceptualised and co-designed by senior leaders from SMU and SingHealth. Now into its 11th intake, participants can gain business, leadership and management capabilities, in addition to the latest insights and perspectives of the healthcare industry through the programme. Fee(s): Please refer to https://academy.smu.edu.sg/smu-singhealth-graduate-diploma-healthcare-management-and-leadership-gdhm-1751. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/smu-singhealth-graduate-diploma-healthcare-management-and-leadership-gdhm-1751. Type: Seminars & Workshops. Subject: Ageing & Healthcare Management. Business. Leadership. Audience: Alumni. Professionals. Public. Monday, July 20, 2020, 9:00 AM – Thursday, July 23, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Advanced Communication Strategies: Using Strategic Persuasion To Get What You Want (Intake 14)

ACE SMU Academy Whether you are an executive, a manager, a salesperson, a director or an entrepreneur, having the ability to connect with people easily and quickly, communicate your thoughts clearly, as well as influence and persuade others will help you get further in your professional and personal life. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/advanced-communication-strategies-using-strategic-persuasion-get-what-you-want. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/advanced-communication-strategies-using-strategic-persuasion-get-what-you-want. Type: Seminars & Workshops. Subject: Business. Communication & Marketing. Audience: Alumni. Professionals. Public. SMU Faculty & Staff. Tuesday, July 21, 2020, 9:00 AM – Wednesday, July 22, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in Strategic Digital Transformation in Finance Module 1: Digital Strategy for Finance Managers

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-strategic-digital-transformation-finance-module-1-digital-strategy-finance. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Tuesday, July 21, 2020, 9:00 AM – Wednesday, July 22, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Hedging and Management of Energy Price Risk

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Finance & Financial Markets. Audience: Public. Tuesday, July 21, 2020, 9:00 AM – Wednesday, July 22, 2020, 4:00 PM. SMU. For more info visit academy.smu.edu.sg.

Service Management: Strategies for Negotiation and Communication

Institute of Service Excellence @SMU OVERVIEW This dynamic aspect cannot be undermined as we interact with internal and external stakeholders, business-to-business customers (B2B) or end-user customers (B2C). Achieving sustainable success and building differentiated memorable relationships rests largely on how we manage our business engagements. This programme is designed to provide participants with the knowledge and techniques to becoming a master negotiator. You will learn the art of making deals whilst using a variety of tools to creating and enhancing mutual value with your customers. OBJECTIVE Negotiation tactics and frameworks: Essential tools and approaches for both capturing and creating value, negotiation planning frameworks, and tactics for opening the negotiation, countering, responding optimally, and BATNA/WATNA. , Mental biases and traps: Learn how to manage our natural cognitive biases such as overconfidence, overinvestment, anchoring and availability recall biases. , Persuasion Skills: practice techniques for presenting… Fee(s): Please refer to https://ise.smu.edu.sg/negotiation. FULL FEE: SGD 2,140 (incl. GST) per person FOR SINGAPORE CITIZENS / PERMANENT RESIDENTS: SGD 642 (incl. GST) per person FOR SINGAPORE CITIZENS OVER 40 YEARS OLD: SGD 242 (incl. GST) per person For more information, please contact the Institute of Service Excellence at +65 6828 0111. Speaker Details: Prof. Michael Netzley PhD University of Minnesota Michael is an international executive development professional whose career has spanned leadership consulting, business school faculty, and entrepreneurship. A multi-award-winning facilitator and writer, his work focuses on: Leadership development, communication, persuasion, and digital networks Alternative dispute resolution and negotiation Personality assessment, dark-side traits, and executive coaching Cognitive neuroscience of high… RSVP: . Type: Seminars & Workshops. Subject: Communication & Marketing. Learning & Professional Development. Operations Management. Organisational Behaviour. Audience: Public. Wednesday, July 22, 2020, 9:00 AM – Thursday, July 23, 2020, 5:30 PM. TBA.

Data Protection Management Programme (DPMP)

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/data-protection-management-programme-dpmp-2021. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, July 22, 2020, 9:00 AM – Friday, July 24, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Global Wealth Management (Operations & Technology)

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Audience: Public. Wednesday, July 22, 2020, 9:00 AM – Friday, July 24, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

SMU Certificate in Artificial Intelligence Module 2: Mastering Machine Learning with Coding

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/smu-certificate-artificial-intelligence-module-2-mastering-machine-learning-coding-3136. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, July 22, 2020, 9:00 AM – Friday, July 24, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Talent Management for Business Leaders (Intake 10)

ACE SMU Academy Successful organisations thrive on the sustained competitive advantage that comes from talent management practices that effectively attract, cultivate, position and reward its talent.  Talent management exists to maximise performance in support of the organisation’s goals.  In view of the shortage of top talent as well as stiff competition for talent, organisations are no longer only concerned about developing and replacing top talents.  Organisations have to focus on the attraction and cultivation of their best talent at all levels of the organisation. In this 3-day module, we will address key human capital issues pertinent to the development of talent management strategies and processes that help organisations achieve sustainable competitive advantage and enhance employee engagement at all levels.  We will explore how an organisation’s business strategy, its values and culture inform talent management strategy.  Following that, we will examine talent management processes that include acquisition, cultiva… Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/talent-management-business-leaders-1106. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/talent-management-business-leaders-1106. Type: Seminars & Workshops. Subject: Business. Leadership. Audience: Alumni. Professionals. Public. SMU Faculty & Staff. Wednesday, July 22, 2020, 9:00 AM – Friday, July 24, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Event Production - Materials & Facilities

ACE SMU Academy Through this course, participants will be gain an understanding of the various types of event facilities and materials used in the event industry suitable for indoor and outdoor venues. This immersive opportunity brings the participants closer to the action and highlights the challenges which production faces and how to manage it effectively through experiential learning. Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-event-management-entertainment-event-production-materials-facilities-4216. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Innovation & Entrepreneurship. Business. Operations Management. Audience: Professionals. Public. SMU Faculty & Staff. Wednesday, July 22, 2020, 7:00 PM – Saturday, July 25, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Advanced Certificate in Transformation through Corporate Innovation Module 2: Leadership and the Future of Work in the Digital Economy

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-transformation-through-corporate-innovation-module-2-leadership-and-future. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 23, 2020, 9:00 AM – Friday, July 24, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Cyber Security Risk Management for Finance Professionals

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/cyber-security-risk-management-finance-professionals-1161. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 23, 2020, 9:00 AM – Friday, July 24, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Tableau: Unlocking Insights with Analytics

ACE SMU Academy The richest data is useless if it fails to provide actionable insights. In todayƒ??s data-focused business world, the ability to characterise and communicate practical implications of quantitative analyses to any stakeholders becomes a crucial skill to master at the workplace. The richest data is useless if it fails to provide actionable insights or if it does not convey solutions and directions in a way that all stakeholders can comprehend. Join us for this 2-day course and learn how to become a master at communicating business-relevant implications of data analyses using Tableau, the industry-leading software that provides reliable, flexible, and repeatable methods for analysing real-world data. This course investigates visual analytics and related concepts with Tableau through the completion of real-world case studies. Learn in detail how to use Tableauƒ??s platform for visual analytics and business intelligence, which will help you and your stakeholders to see and understand data like never before. Acquir… Fee(s): Please refer to https://academy.smu.edu.sg/tableau-unlocking-insights-analytics-1601. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 23, 2020, 9:00 AM – Friday, July 24, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Trade Credit Insurance

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Finance & Financial Markets. Audience: Public. Thursday, July 23, 2020, 9:00 AM – 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Venture Capital Financing for Startups

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Innovation & Entrepreneurship. Audience: Professionals. Public. Thursday, July 23, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Designing and Prototyping App User Interfaces for Mobile App Development

ACE SMU Academy In the first step of the mobile application journey, participants are introduced to free and beginner-friendly prototyping tools: Figma, an online app for designing mockups and icons, and Thunkable, a visual programming tool for creating functional app prototypes, and put into practice design concepts. Fee(s): Please refer to https://academy.smu.edu.sg/professional-certification-mobile-application-development-designing-and-prototyping-app-user-4046. Contact: gilbertong@smu.edu.sg. Type: Seminars & Workshops. Subject: Information Technology & Systems. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 23, 2020, 7:00 PM – Saturday, July 25, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Digital Marketing - Search Engine Marketing

ACE SMU Academy A business that cannot be found on a search engine is as good as dead. Search engine marketing is a proven to be an effective and cost-effective digital marketing technique. Learn to use the conversion funnel framework to better understand potential customers from awareness stage to the stage, and achieve predetermined objectives. Fee(s): Please refer to https://academy.smu.edu.sg/digital-marketing-search-engine-marketing-1866. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Communication & Marketing. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 23, 2020, 7:00 PM – Saturday, July 25, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Impact of Technology and Customer Journey in the Digital Era

ACE SMU Academy Sales and marketing have rapidly evolved in the last decade. Despite its challenges, new trends and movements offer insights on target audience and online consumerism. This module provides an overview of digital marketing trends and strategies that are critical to the success of modern businesses today. Fee(s): Please refer to https://academy.smu.edu.sg/sales-marketing-21st-century-impact-technology-and-customer-journey-digital-era-4371. Contact: suzannlee@smu.edu.sg. Type: Seminars & Workshops. Subject: Communication & Marketing. Strategic Management. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 23, 2020, 7:00 PM – Saturday, July 25, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Lean Six Sigma Green Belt Certification

ACE SMU Academy Besides being competent that one is hired for, it is important for employees to have the skills and mindset to solve problems, innovate and be a catalyst for change in an organisation. Learn to think differently through the lean way, and be the game changer who innovates and add value to the organisation beyond the expected. Fee(s): Please refer to https://academy.smu.edu.sg/lean-six-sigma-green-belt-certification-1581. Contact: suzannelee@smu.edu.sg. Type: Seminars & Workshops. Subject: Innovation & Entrepreneurship. Learning & Professional Development. Organisational Behaviour. Strategic Management. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, July 23, 2020, 7:00 PM – Saturday, August 22, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Opportunity Recognition and Ideation Management

ACE SMU Academy Learn to think like an innovator by enhancing your opportunity recognition skills (as part of the IDEO/Stanford design thinking process) and understand how external factors such as context and resources interact with intrinsic factors such as motivation, network and risk propensity to create opportunities that you can choose to seize. Fee(s): Please refer to https://academy.smu.edu.sg/design-thinking-opportunity-recognition-and-ideation-management-1681. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Strategic Management. Audience: Public. SMU Faculty & Staff. Thursday, July 23, 2020, 7:00 PM – Saturday, July 25, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Commodity Price Risk Management

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Finance & Financial Markets. Audience: Public. Friday, July 24, 2020, 9:00 AM – 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Pro Bono Centre Legal Clinic

Pro Bono Centre SMU Pro Bono Centre Legal Clinics are administered by the SMU Pro Bono Centre with 20 minutes one-to-one consultation provided by volunteer lawyers assisted by SMU Law students.  Criteria for free legal advice: Legal issue cannot be on a business, corporate or investment matter; , Has not sought legal advice on this issue before; , From low income or disadvantaged group Please call Pro Bono Centre hotline at +65 68281951, or email us at probonocentre@smu.edu.sg to register for the Pro Bono Centre Legal Clinic. Contact: probonocentre@smu.edu.sg. Type: Others. Subject: Law. Audience: Alumni. Current Student. Public. Friday, July 24, 2020, 6:30 PM – 8:30 PM. SMU School of Law Pro Bono Centre 55 Armenian Street, Basement 2 Singapore 179943. For more info visit pbc.smu.edu.sg.

Digital Transformation - Building the Digital Brand Experience for Your Business

Institute of Service Excellence @SMU OVERVIEW Brands have always been at the forefront of the analogue landscape - as arbiters of cultural change or status symbols. But now they are subject to the digital transformation – which is about understanding the shift in customer behaviours towards digital. And embracing digital strategies that make it easier for customers to interact with you. The service industries have long been about the personal interaction and experience for the consumer. But with online banking, online food ordering, online hotel booking and reviewing, and e-commerce, the personal experience is often replaced (or at least supplemented) by the online experience. If not carefully managed, this could lead to loss of business and may be one reason for the recent loss of profitability in SIngapore’s service sector (from 4.8% in 2007 to 3.8% in 2017). This hands-on workshop looks into the DNA of successful brands in the service industries of wholesale/retail, biz services, recreation/personal, information/communication, accommod… Fee(s): Please refer to https://ise.smu.edu.sg/digital-transformation  FULL FEE: SGD 2,140 (incl. GST) per person FOR SINGAPORE CITIZENS / PERMANENT RESIDENTS: SGD 642 (incl. GST) per person FOR SINGAPORE CITIZENS OVER 40 YEARS OLD: SGD 242 (incl. GST) per person For more information, please contact the Institute of Service Excellence at +65 6828 0111. Speaker Details: Mr Jörg Dietzel Chairman & CEO Jörg Dietzel Group Jörg has worked in Advertising, Branding and Communication for twenty five years, half of them in Asia, both on the client- and agency-side. He built a global network for Audi based out of London, ran DDB China, opened DDB Berlin and looked after multinational clients for BBDO Asia based out of Hong Kong. Most recently, he was the Global Head of Creative and Sales Media at AUDI AG. He has been running his own brand consultancy, Jorg Dietzel… RSVP: . Type: Seminars & Workshops. Subject: Analytics for Business, Consumer & Social Insights. Communication & Marketing. Innovation & Entrepreneurship. Learning & Professional Development. Strategic Management. Audience: Public. Monday, July 27, 2020, 9:00 AM – Tuesday, July 28, 2020, 5:30 PM. TBA.

Advanced Certificate in RegTech Module 4: RegTech Innovation Focus II - Distributed Ledger Technology, Data Privacy and Secure Data Sharing

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-regtech-module-4-regtech-innovation-focus-ii-distributed-ledger-technology. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 27, 2020, 9:00 AM – Tuesday, July 28, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Advanced Certificate in Transformation through Corporate Innovation Module 5: Corporate Governance in the Digital Age

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-transformation-through-corporate-innovation-module-5-corporate-governance-3861. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 27, 2020, 9:00 AM – Tuesday, July 28, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Data Protection Trends & the Role of the DPO

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/data-protection-trends-role-dpo-2026. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, July 27, 2020, 9:00 AM – Tuesday, July 28, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in Digital Health Module 1: Conceptualising Smart Healthcare Solutions (Intake 2)

ACE SMU Academy An aging population coupled with the rise of chronic disease burden and escalating healthcare costs necessitate new ways of delivering healthcare that would meet the service demands of healthcare users that are cost effective and sustainable in the long run.  At the end of this module, participants will be able to: acquire an understanding of the changing healthcare landscape and ecosystem around the world. , develop an appreciation of the digital innovations that are disrupting global healthcare. , conceptualise a smart healthcare solution to solve a relevant healthcare problem. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/digital-health. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/digital-health. Type: Seminars & Workshops. Subject: Ageing & Healthcare Management. Business. Information Technology & Systems. Audience: Professionals. Public. Monday, July 27, 2020, 9:00 AM – Wednesday, July 29, 2020, 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Advanced Certificate in Crisis Management in the Digital Age Module 5: Business Continuity

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-crisis-management-digital-age-module-5-business-continuity-3796. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Tuesday, July 28, 2020, 9:00 AM – Wednesday, July 29, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

SMU RPA Series: Core Module - Getting Started with RPA

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/smu-rpa-series-core-module-getting-started-rpa-4281. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Tuesday, July 28, 2020, 9:00 AM – Wednesday, July 29, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Data Protection Framework and Standards. ISO 29100, Nymity Accountability and APEC Privacy Framework

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/data-protection-framework-and-standards-iso-29100-nymity-accountability-and-apec-privacy-framework. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, July 29, 2020, 9:00 AM – Thursday, July 30, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in LegalTech Module 4: Dealing with Social Media, Fake News, Identity Theft & Defamation Suits

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-legaltech-module-4-dealing-social-media-fake-news-identity-theft-defamation. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, July 29, 2020, 9:00 AM – Thursday, July 30, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Blockchain: Embarking on the Journey

ACE SMU Academy Gain an awareness and appreciation of the Blockchain technology and its impact in the business world. Blockchain technology is on the rise. With the technology being adopted at a rate faster than anticipated across industries - ranging from real estate, financial services to legal service - having a basic understanding of Blockchain is a must for everybody. New job roles ranging from support to development roles involving Blockchain are expected to grow as the technology becomes more widely adopted. At some point, your organisation is likely to introduce Blockchain as the new enabler to your operations or in your existing job role, and you may be required to integrate the technology into your existing ecosystem. Fee(s): Please refer to https://academy.smu.edu.sg/blockchain-embarking-journey-1136. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, July 30, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

A Case Approach to Modelling Corporate Acquisitions & Buyouts

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Audience: Public. Monday, August 3, 2020, 9:00 AM – Tuesday, August 4, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Advanced Certificate in Digital Business Module 5: Smart Logistics and Supply Chain Management

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-digital-business-module-5-smart-logistics-and-supply-chain-management-2476. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, August 3, 2020, 9:00 AM – Tuesday, August 4, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Learning & Development (Intake 16)

ACE SMU Academy This module aims to provide participants with an overview of the learning and development function and its strategic contributions to organisational effectiveness.  Designed to be highly interactive and experiential, it is grounded in practical applications within a theoretical framework. Participants will learn how to apply the main elements of an Instructional Design Model – from assessment to evaluation – to any learning or development programme within their organisation. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/learning-development-1146. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/learning-development-1146. Type: Seminars & Workshops. Subject: Business. Organisational Behaviour. Audience: Alumni. Professionals. Public. SMU Faculty & Staff. Monday, August 3, 2020, 9:00 AM – Tuesday, August 4, 2020, 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Optimising Your Analytics Function & Capability

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/optimising-your-analytics-function-capability-1386. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, August 3, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Business Model Innovation through Experimentation: A User-centric Approach

Institute of Service Excellence @SMU OVERVIEW Breakthrough innovation often requires business model innovation in addition to innovation in product or service. However, the risk associated with creating new business models is a major reason high-potential new ideas are not launched. This is because they may require new distribution channels or new partnerships, appeal to new customer segments or require new technologies that are unfamiliar to the organisation. Over the years, business experiments have emerged as a strategic tool for reducing systematically risks by identifying which assumptions are most critical to the success of the new business model. This programme will reveal how the use of the upstream of Design Thinking approach – the one focusing on business modelling - allows companies to develop a unique innovative culture of experimentation that pervades every aspect of how they operate. This “test and learn” approach has led to a cumulatively huge effect on their business. In this immersive and intensive two-day workshop, participa… Fee(s): Please refer to https://ise.smu.edu.sg/service-innovation. FULL FEE: SGD 2,140 (incl. GST) per person FOR SINGAPORE CITIZENS / PERMANENT RESIDENTS: SGD 642 GST) per person FOR SINGAPORE CITIZENS OVER 40 YEARS OLD: SGD 242 (incl. GST) per person For more information, please contact the Institute of Service Excellence at +65 6828 0111. Speaker Details: Mr Thierry Do Co-Founder, Customer Experience Maker; The FreshlyGround People Over a span of nearly three decades,Thierry has honed his customer experience and corporate innovation expertise by deepening his understanding of corporate cultures and people across three continents. His experiences include designing new passenger experiences for the first French high-speed train TGV Duplex to powering corporate innovation with large organisations. He also spearheaded key national initiatives for the Design… RSVP: . Type: Seminars & Workshops. Subject: Business. Innovation & Entrepreneurship. Learning & Professional Development. Strategic Management. Audience: Prospective Student. Public. Tuesday, August 4, 2020, 9:00 AM – Wednesday, August 5, 2020, 5:30 PM. TBA.

Digital Banks - Strategies & Target Operating Models

ACE SMU Academy The Monetary Authority of Singapore (MAS) has announced the issuance of up to five new digital bank licences. The opening up of the banking industry to non-bank players aims to encourage innovative business models that builds on strong digital capabilities. This program looks at the digital innovations that are disrupting the financial services industry, examines case studies to understand on-going transformations. Participant will learn about the adoption of different strategies, organization structure, technology and operating models for setting up and launching different types of digital banks. For participants who are keen to join the digital banking economy, this program will provide practical framework to understand the structure and target operating model of digital banks. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/digital-banks-strategies-target-operating-models-3821. Contact: fti@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/digital-banks-strategies-target-operating-models-3821. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Information Technology & Systems. Audience: Public. Tuesday, August 4, 2020, 9:00 AM – Wednesday, August 5, 2020, 5:00 PM. SMU.

Advanced Certificate in RegTech Module 1: Regulatory Monitoring, Reporting and Compliance in the Finance Industry

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-regtech-module-1-regulatory-monitoring-reporting-and-compliance-finance-4161. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, August 5, 2020, 9:00 AM – Thursday, August 6, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

HR Analytics Certificate (Foundation Level) (Intake 17)

ACE SMU Academy As HR practitioners, are you able to forecast which employees are at risk of leaving? Can you help improve the organisation’s engagement level? Are you well equipped to drive better compensation and benefits design? Leading companies such as Google and Starbucks have adopted data-driven approaches to make decisions about their employees. Best Buy, an electronics retail store in the USA, found that a 0.1% increase in their employee engagement at a particular store translates into a US$100K increase in the store’s operating revenue. AT&T and Google found that, for their companies, the ability to take initiative, rather than stellar academic records from prestigious schools is a far better predictor of high performance on a job. These companies leverage on employee and other data extensively to help them make objective HR decisions. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/hr-analytics-certificate-using-analytics-improve-people-decisions-foundation-level-981. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/hr-analytics-certificate-using-analytics-improve-people-decisions-foundation-level-981. Type: Seminars & Workshops. Subject: Analytics for Business, Consumer & Social Insights. Business. Organisational Behaviour. Audience: Alumni. Professionals. Public. SMU Faculty & Staff. Wednesday, August 5, 2020, 9:00 AM – Thursday, August 6, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Advanced Certificate in Digital Business Module 3: Smart Retail and Marketing

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-digital-business-module-3-smart-retail-and-marketing-2461. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, August 6, 2020, 9:00 AM – Friday, August 7, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Marketing Fundamentals: Understanding Your Product Purpose, Changing Consumer Behaviour and Marketing Strategies

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/marketing-fundamentals-understanding-your-product-purpose-changing-consumer-behaviour-and-marketing. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, August 6, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Practitioner Certificate in Personal Data Protection (Singapore)

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/tableau-unlocking-insights-analytics-1611. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, August 6, 2020, 9:00 AM – Friday, August 7, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Getting Started Building Database-Driven Web Apps

ACE SMU Academy Through hands-on projects, participants will solidify their understanding by building their own web forms, server processing code, and database queries to create simple CRUD (create, read, update, delete) web applications. When completed, participants will upload their apps onto shared web hosting, so their apps can live online and be accessible by all. Fee(s): Please refer to https://academy.smu.edu.sg/professional-certification-web-application-development-getting-started-building-database-driven-web. Contact: gilbertong@smu.edu.sg. Type: Seminars & Workshops. Subject: Information Technology & Systems. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, August 6, 2020, 7:00 PM – Saturday, August 8, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Introduction to Mobile App Development

ACE SMU Academy This module gets participants started in the world of mobile app development. Participants will be introduced to device-specific app development platforms and learn to mobile user interfaces using programming language. Fee(s): Please refer to https://academy.smu.edu.sg/professional-certification-mobile-application-development-introduction-mobile-app-development-4051. Contact: gilbertong@smu.edu.sg. Type: Seminars & Workshops. Subject: Information Technology & Systems. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, August 6, 2020, 7:00 PM – Saturday, August 8, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Introduction to Trading of Financial Markets Using Technical Analysis

ACE SMU Academy When it comes to investing in stocks, Technical Analysis can help investors make financial decisions in timing their investments through the understanding of supply, demand and breakouts as well as identifying short and long-term trends. Such know-how is an invaluable knowledge to any keen investor. Fee(s): Please refer to https://academy.smu.edu.sg/introduction-trading-financial-markets-using-technical-analytics-1561. Contact: suzannelee@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Economics. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, August 6, 2020, 7:00 PM – Saturday, August 8, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Pro Bono Centre Legal Clinic

Pro Bono Centre SMU Pro Bono Centre Legal Clinics are administered by the SMU Pro Bono Centre with 20 minutes one-to-one consultation provided by volunteer lawyers assisted by SMU Law students.  Criteria for free legal advice: Legal issue cannot be on a business, corporate or investment matter; , Has not sought legal advice on this issue before; , From low income or disadvantaged group Please call Pro Bono Centre hotline at +65 68281951, or email us at probonocentre@smu.edu.sg to register for the Pro Bono Centre Legal Clinic. Contact: probonocentre@smu.edu.sg. Type: Others. Subject: Law. Audience: Alumni. Current Student. Public. Friday, August 7, 2020, 6:30 PM – 8:30 PM. SMU School of Law Pro Bono Centre 55 Armenian Street, Basement 2 Singapore 179943. For more info visit pbc.smu.edu.sg.

SMU-SingHealth Graduate Diploma in Healthcare Management and Leadership - Aligning Healthcare Strategy & Customer Value Delivery (Intake 12- Rescheduled due to Covid19; date tbc)

ACE SMU Academy The first and only programme of its kind in Singapore, the SMU – SingHealth GDHM aims to nurture highly competent and focused healthcare professionals into holistic and broadminded business leaders in the healthcare sector. The programme was conceptualised and co-designed by senior leaders from SMU and SingHealth. Now into its 11th intake, participants can gain business, leadership and management capabilities, in addition to the latest insights and perspectives of the healthcare industry through the programme. Fee(s): Please refer to https://academy.smu.edu.sg/smu-singhealth-graduate-diploma-healthcare-management-and-leadership-gdhm-1751. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/smu-singhealth-graduate-diploma-healthcare-management-and-leadership-gdhm-1751. Type: Seminars & Workshops. Subject: Ageing & Healthcare Management. Business. Leadership. Audience: Alumni. Professionals. Public. Tuesday, August 11, 2020, 9:00 AM – Friday, August 14, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in Digital Health Module 3: Analytics for Healthcare (Advanced Level) (Intake 1)

ACE SMU Academy Building on the foundation of module 2, this module aims to equip participants with the competency to undertake healthcare data analysis at an advanced level, that will enable participants to obtain insights into various functional issues and to make informed decisions. At the end of the module, participants will be able to: undertake various types of analyses for describing what is happening, predicting what would happen with different strategies and prescribing the next course of actions. (Note: Participants are expected to achieve and will be assessed for competency in a wide range of analytical methods) , generate insights across functional areas such as patient care and experience and human capital management practices (such as qualities of healthcare professionals that are most suited for various patient groups/right persons to right jobs etc). (Note: Various analytical software will be used) , present insights to healthcare stakeholders effectively. Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/digital-health. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/digital-health. Type: Seminars & Workshops. Subject: Ageing & Healthcare Management. Business. Information Technology & Systems. Audience: Professionals. Public. Wednesday, August 12, 2020, 9:00 AM – Friday, August 14, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in LegalTech Module 5: Digital Payments, Cryptocurrencies, Initial Coin Offering (ICO) and Anti-Money Laundering (AML) Issues

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-legaltech-module-5-digital-payments-cryptocurrencies-initial-coin-offering-ico. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, August 12, 2020, 9:00 AM – Thursday, August 13, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Implementing an AI Bot

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/implementing-ai-bot-1381. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Wednesday, August 12, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Project Finance Modelling

ACE SMU Academy Contact: fti@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Audience: Public. Wednesday, August 12, 2020, 9:00 AM – Thursday, August 13, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Event Operations & Logistics Management

ACE SMU Academy This course covers the management of logistics relating to the operation of exhibitions and events. Participants in this module will also be tasked to give a group presentation, where a panel of judges will critique their ideas. Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-event-management-entertainment-event-operations-logistics-management-4221. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Innovation & Entrepreneurship. Business. Operations Management. Audience: Professionals. Public. SMU Faculty & Staff. Wednesday, August 12, 2020, 7:00 PM – Saturday, August 15, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Strategic Communications: Crisis Management in Service Delivery

Institute of Service Excellence @SMU OVERVIEW The landscape of corporate and public relations communications have undergone marked changes in recent years with the advent of digital technologies and social media. No longer is the organisation’s reputational experience confined to the domain of brick and mortar stores. When a service failure occurs, the experience of a single customer can quickly make its way to a wider audience and send rippling negatively effects. Firms can be pulled into political dramas and issues that, only hours before, we thought were not directly relevant to our business. Stakeholder expectations can change just as rapidly with companies being regularly called out about their carbon footprint, employment practices of suppliers, or issues pertaining to gender or age distribution of the workforce. Managing your corporate reputation, and being well-prepared for crisis response, is more important than ever before. This workshop will enable communication practitioners and management teams to adopt a proactive stance in develo… Fee(s): Please refer to https://ise.smu.edu.sg/strategic-communications. FULL FEE: SGD 2,140 (incl. GST) per person FOR SINGAPORE CITIZENS / PERMANENT RESIDENTS: SGD 642 (incl. GST) per person FOR SINGAPORE CITIZENS OVER 40 YEARS OLD: SGD 242 (incl. GST) per person For more information, please contact the Institute of Service Excellence at +65 6828 0111. Speaker Details: Prof. Michael Netzley PhD University of Minnesota Michael is an international executive development professionalwhose career has spanned leadership consulting, business school faculty, and entrepreneurship. A multi-award-winning facilitator and writer, his work focuses on: • Leadership development, communication, persuasion, and digital networks • Alternative dispute resolution and negotiation • Personality assessment, dark-side traits, and executive coaching • Cognitive neuroscience of high… RSVP: REGISTER. Type: Seminars & Workshops. Subject: Communication & Marketing. Learning & Professional Development. Strategic Management. Audience: Public. Thursday, August 13, 2020, 9:00 AM – Friday, August 14, 2020, 5:30 PM. TBA.

Advanced Certificate in Crisis Management in the Digital Age Module 2: How to Turn Social Media into a Tool for Crisis Management

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/advanced-certificate-crisis-management-digital-age-module-2-how-turn-social-media-tool-crisis-3781. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, August 13, 2020, 9:00 AM – Friday, August 14, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Agile for Successful Project Implementation

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/agile-successful-project-implementation-1421. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Thursday, August 13, 2020, 9:00 AM – Friday, August 14, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Rewards (Compensation & Benefits) (Intake 15)

ACE SMU Academy Staff costs constitute the largest single expense item for most organisations. Faced with an increasingly competitive marketplace, shrinking margins and mounting budgetary pressures, one of the key challenges for organisations is: how do we extract maximum value, and achieve optimal effect, from every dollar spent on staff?  A significant part of the answer lies in having a comprehensive Rewards framework, aligned to corporate goals and values, integrated with the wider HR platform, and effectively managed with the objectives of driving performance and strengthening employee engagement. This module has twin goals: to provide a comprehensive understanding of the conceptual basis for effective Rewards frameworks and programmes (with emphasis on Compensation and Benefits), and impart an appreciation of the practical issues and considerations to be borne in mind when introducing Rewards interventions in real-world settings. Themes explored will include alignment, integration, engagement, ownership and communic… Fee(s): Please refer to fees and funding at https://academy.smu.edu.sg/rewards-compensation-benefits-1176. Contact: cps@smu.edu.sg. Speaker Details: Please refer to https://academy.smu.edu.sg/rewards-compensation-benefits-1176. Type: Seminars & Workshops. Subject: Business. Organisational Behaviour. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, August 13, 2020, 9:00 AM – Friday, August 14, 2020, 6:00 PM. SMU. For more info visit academy.smu.edu.sg.

Advanced Market and Global Macro Investment Strategies for Tomorrow

ACE SMU Academy A successful investor is familiar with anticipating and predicting the event cycles well in advance of media reports, this is to time the optimal opportunities to re-balance their portfolio. Learn step-by-step on how to read key economic statistics, construct charts to evaluate the current health of an economy and to look for signs of pending change. Fee(s): Please refer to https://academy.smu.edu.sg/certificate-value-investing-advanced-market-and-global-macro-investment-strategies-tomorrow-2886. Contact: suzannelee@smu.edu.sg. Type: Seminars & Workshops. Subject: Finance & Financial Markets. Economics. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, August 13, 2020, 7:00 PM – Saturday, August 15, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Digital Marketing - Social Media Marketing

ACE SMU Academy Social media comes with several tools for you to increase productivity and effectiveness of your campaigns. Find out how well-planned content strategies and proper landing page optimisation play significant roles in the Conversion Funnel framework. Fee(s): Please refer to https://academy.smu.edu.sg/digital-marketing-social-media-marketing-1861. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Communication & Marketing. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, August 13, 2020, 7:00 PM – Saturday, August 15, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Fundamentals of Account Based Marketing & Social Selling - Platform & Audience Engagement

ACE SMU Academy Discover current industry trends around Account Based Marketing (ABM), and learn how to reach the decision-makers of your highest value accounts with ABM campaigns. Fee(s): Please refer to https://academy.smu.edu.sg/fundamentals-account-based-marketing-social-selling-platform-audience-engagement-4376. Contact: suzannelee@smu.edu.sg. Type: Seminars & Workshops. Subject: Communication & Marketing. Strategic Management. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, August 13, 2020, 7:00 PM – Saturday, August 15, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Strategies for Persuasive Presentations in Businesses and New Ventures

ACE SMU Academy The ability to communicate with appropriate and timely information to create lasting impact and action is often absent in presentations. Experience how concepts in persuasion enable audiences to remember communication content and be moved to change attitudes and finally to act. Fee(s): Please refer to https://academy.smu.edu.sg/strategies-persuasive-presentations-businesses-and-new-ventures-1656. Contact: anneshaqur@smu.edu.sg. Type: Seminars & Workshops. Subject: Communication & Marketing. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Thursday, August 13, 2020, 7:00 PM – Saturday, August 15, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.

Pro Bono Centre Legal Clinic

Pro Bono Centre SMU Pro Bono Centre Legal Clinics are administered by the SMU Pro Bono Centre with 20 minutes one-to-one consultation provided by volunteer lawyers assisted by SMU Law students.  Criteria for free legal advice: Legal issue cannot be on a business, corporate or investment matter; , Has not sought legal advice on this issue before; , From low income or disadvantaged group Please call Pro Bono Centre hotline at +65 68281951, or email us at probonocentre@smu.edu.sg to register for the Pro Bono Centre Legal Clinic. Contact: probonocentre@smu.edu.sg. Type: Others. Subject: Law. Audience: Alumni. Current Student. Public. Friday, August 14, 2020, 6:30 PM – 8:30 PM. SMU School of Law Pro Bono Centre 55 Armenian Street, Basement 2 Singapore 179943. For more info visit pbc.smu.edu.sg.

2-Day Data Science (with Python) Bootcamp

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/2-day-data-science-python-bootcamp-4231. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Learning & Professional Development. Information Technology & Systems. Audience: Public. SMU Faculty & Staff. Monday, August 17, 2020, 9:00 AM – Tuesday, August 18, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

5-Day Big Data Bootcamp

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/5-day-big-data-bootcamp-4236. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, August 17, 2020, 9:00 AM – Friday, August 21, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Fund Raising, IPOs & Capital Restructuring Workshop

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/fund-raising-ipos-capital-restructuring-workshop-1586. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, August 17, 2020, 9:00 AM – Tuesday, August 18, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Graduate Certificate in Strategic Digital Transformation in Finance Module 5: IT Risks, Governance and Security Essentials

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/graduate-certificate-strategic-digital-transformation-finance-module-5-it-risks-governance-and-3026. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, August 17, 2020, 9:00 AM – Tuesday, August 18, 2020, 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

PDPA - An Operational Perspective

ACE SMU Academy Fee(s): Please refer to https://academy.smu.edu.sg/pdpa-operational-perspective-2786. Contact: tis@smu.edu.sg. Type: Seminars & Workshops. Subject: Business. Information Technology & Systems. Learning & Professional Development. Audience: Public. SMU Faculty & Staff. Monday, August 17, 2020, 9:00 AM – 5:00 PM. SMU. For more info visit academy.smu.edu.sg.

Introduction to Python Programming

ACE SMU Academy Python is a versatile, powerful and popular programming language. This course serves as an introduction to both fundamental programming concepts and the Python programming language. Fee(s): Please refer to https://academy.smu.edu.sg/professional-certificate-machine-learning-python-introduction-python-programming-2526. Contact: gilbertong@smu.edu.sg. Type: Seminars & Workshops. Subject: Information Technology & Systems. Learning & Professional Development. Audience: Professionals. Public. SMU Faculty & Staff. Monday, August 17, 2020, 7:00 PM – Saturday, August 22, 2020, 6:00 PM. For more info visit academy.smu.edu.sg.